Homeoffice Customer Success Manager Munich or 100% remote
Rencore · München, Bayern=remotescout24, Deutschland · Remote
Details zum Jobangebot
About usRencore is a B2B software company providing award-winning solutions essential for organizations to stay in control of Microsoft Office 365, SharePoint, Teams, Azure, and the Power Platform. We empower organizations to identify, manage, and mitigate the risks of uncontrolled platform growth and customization by providing invaluable insights, advice, and tools to scale operations through automation. We believe in non-hierarchical structures, empowerment, and open communication. Our Team of 50 highly dedicated and motivated team members (internally called Team Awesome) do everything to enable us to enter Mach 1 speed. We are a diverse workforce working out of 9 countries, where collaboration and communication are paramount. Our people enjoy a good laugh, Bavarian pretzels, and strive to win.
OUR MISSION
We at Rencore firmly believe that governance can be fun! That’s why we develop tools that help our customers to easily identify, manage, and mitigate the risks of uncontrolled cloud growth by providing invaluable insights, advice, and empowering them to act.
Your mission
As Customer Success Manager you will be responsible for onboarding new customers and developing and maintaining excellent relationships with our existing customers. You will act as the voice of the customer and work collaboratively with our Support, Sales, Product, and Marketing teams.
Your profile
Responsibilities
- Engage with potential customers and assist in their first experience with our SaaS product.
- Onboard new customers and ensure that customers are acquainted with the benefits of our product.
- Deliver consistent world-class customer experience
- Develop and maintain excellent relationships with our customers through consulting and services for best practice usage.
- Guide customers throughout their journey, drive adoption, and advise on product updates.
- Proactively identify, address, and manage customer issues.
- Work collaboratively with our Support team on any technical issues and implementation.
- Act as the voice of the customer and work collaboratively with the Product team to prioritize and forward customer feedback into the product roadmap.
- Work collaboratively with the Marketing team to build customer testimonials and referrals.
- Increase renewal rates and reduce customer churn.
- Identify new opportunities for upsells and collaborate with the Sales team.
- Ensure data quality in our CRM (HubSpot).
Our ideal candidate
- Will convey to us in a cover letter the value they bring to our team.
- Is a true team player.
- Demonstrates a “going the extra mile” mindset with a customer-centric approach.
- Has a minimum of 2 years of experience as a Customer Success Manager or in a customer-facing role.
- Has excellent verbal and written English communication skills. Other language skills are a plus.
- Technical knowledge and first experience with Microsoft technologies are a plus.
- Is highly organized, self-driven, and able to multi-task.
- Able to establish and cultivate positive connections with customers and colleagues.
- Has empathy and the ability to understand and meet the customer needs.
- Feels confident in an environment of hands-on operations as well as creative thinking.
- Can address, communicate, and resolve disagreements effectively.
- Works from our Munich office or remotely.
Why us?
Rencore offers
- Exciting job, technical challenges, space for ideas and innovations.
- Opportunity to continuously learn new things and develop yourself personally and professionally.
- Balanced working environment (home office or optional Munich office - if you live near our office - flexible working hours).
- Work-life balance.
- Unlimited vacation and a paid leave on your birthday.
- Possibility of workation.
- We take care of your well-being with various offers.
- Choice of your company laptop Windows or Apple.
- You are part of a first-class international and distributed team (business language English).
- Competitive Compensation.
If you’re seeking to make an impact with a team of professionals, who take on change as a challenge, and strive to bring new ideas to life, this could be you.
Let’s make this happen! – Apply!
