At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions for our customers, specifically responsible for the troubleshooting and resolution of technical issues.
Key Responsibilities:
Perform timely technical support and issue management of our complex products and applications.
Troubleshoot and resolve technical issues while working with peers and partner groups as needed.
Seek to continue learning new features and intricacies of supported products to better support customers and internal team members.
Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
Interface directly with peers and internal customers to provide technical expertise and validate solutions vs. customer needs or expectations.
Act as the subject matter expert internally and externally on how D&B systems work.
Make recommendations for system, process and product enhancements based on experience supporting the product.
Essential Skills Needed:
Bachelor’s degree with 5 to 8 years of related experience
Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files
Strong proficiency and experience in JavaScript
Experience in performing admin work in CRM environment, e.g. SFDC
Intermediate SQL experience is a plus
Experience supporting and/or using APIs is a plus
Strong customer focus and capability for taking ownership for issue resolution
Strong analytical, problem-solving and trouble shooting skills
Experience using AI in a professional capacity to improve productivity and efficiency
Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment
Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms
Proficiency in Microsoft Office Suite skills
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Education:
Bachelors Degree - Required
Additional Information
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
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