Office & Facilities Manager – ZURU US Flagship Office at ZURU

ZURU’s US flagship office – We’re hiring the person who owns it end-to-end: office operations, facilities, culture, and events.

Role Impact

1. Own the operations and presentation of ZURU’s US flagship office.

2. Be the first point of contact for guests, customers, and vendors, ensuring a strong and professional experience from the moment they arrive.

3. Maintain a clean, organized, and fully functional office environment that enables high performance.

4. Lead office events, internal communications, and travel coordination to support smooth day-to-day operations.

5. Build and maintain a strong office culture, supporting onboarding, offboarding, and overall team experience.

6. Manage vendors and external partners, ensuring services are delivered to a high standard and issues are resolved quickly.

7. Take full ownership of office readiness and execution during peak periods, including major industry events.

Roles & Responsibilities 

Make First Impressions Count

• Create a positive first impression for all guests and customers at ZURU by greeting them warmly at reception, providing a seamless check-in experience and making them feel welcome and taken care of from the moment they arrive. 

People/Team Support

• Be the backbone for the LA team, lending a hand with everything from setting up and scheduling meetings to prepping/printing all the materials needed. 
• Coordinate and manage team and customer meetings and events like a pro, managing everything from IT to logistics, meeting rooms, catering and beyond, ensuring events and meetings go off without a hitch, both on and off site.
• Manage communications throughout the office by providing administrative support for various forms of internal and external correspondence, managing the company's communication channels, and ensuring timely and accurate dissemination of information. 
• Support team travel bookings and arrangements as and when required to improve efficiency and productivity of the team as well as make cost savings to the business where possible.   
• Assist the People and Culture team in welcoming new hires and bidding farewell to departing team members by providing onboarding and offboarding support, coaching and training as necessary.
• Assist the People and Culture team in recognizing and celebrating team member milestones and special events.
• Be a huge ZURU advocate, help make peoples jobs easier and enhance the office culture to make the office a better place and keep people around for the long-term. 
• During peak times, such as toy fairs, bring on temporary staff to provide ample support.
• Support our North America team during toy fair season, offering a helping hand with everything from planning, travel and accommodation to meeting management, all while keeping calendars organized and everyone feed and energised. 
• Partner with and support other Global Office Managers and Administrative team members where possible to support improved coordination and collaboration across the business, leading to a more efficient and effective work environment.

General Office Management

• Manage the day-to-day operations of the office, including overseeing the procurement and maintenance of supplies and equipment, as well as vendor management. 
• Maintain a safe, clean and organised office environment by ensuring rubbish is disposed of appropriately; the kitchen and bathroom is kept clean/fully stocked, washing dishes, and storage spaces are kept in order.
• Ensure the office is always fully stocked and stock is effectively managed and maintained.  This includes ordering stationery, necessary office equipment, kitchen supplies/snacks etc. 
• Craft and roll out any new office processes to ensure the office runs like a well-oiled machine. 
• Manage all incoming and outgoing mail and couriers (including distribution).
• Monitor and manage the office budget, including processing expense reports, handling invoices for payment, and generating reports as required. 
• Manage the upkeep of the LA campus, including overseeing repairs and renovations, ensuring the office complies with all relevant health and safety regulations. 

Skills & Experience

• A positive, responsive, proactive, approach to the role
• Always looking for ways to improve the office environment and customer/team experience.  
• Proven experience (2-4 years) in a front facing, fast paced role. 
• Knowledge of office management procedures and basic accounting principles.
• Ability to multitask and prioritize effectively.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office 
• Excellent organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive information.
• Valid US work permit is required
• Please note this is a full-time position based onsite at the Los Angeles office (El Segundo)