Customer Engagement Specialist at Defense Holdings, Inc.

Description

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Customer Experience
Reports To: Client Services Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Customer Engagement Specialist to manage and enhance interactions with clients. The ideal candidate will coordinate engagement initiatives, support customer satisfaction programs, and track client feedback to improve service delivery.

This role requires excellent communication, analytical, and organizational skills to support client-focused initiatives.

Key Responsibilities

Client Engagement

Develop and execute client engagement strategies and programs.
Serve as a contact point for client inquiries and feedback.
Monitor client satisfaction and support continuous improvement efforts.

Reporting & Analysis

Track engagement metrics and provide reports to management.
Analyze client feedback to identify opportunities for service improvement.
Assist with client surveys and satisfaction assessments.

Administrative Support

Maintain records of client interactions and engagement initiatives.
Prepare reports, presentations, and communications for leadership.
Support onboarding and training for new client accounts.

Cross-Functional Collaboration

Collaborate with client services, sales, and operations teams to deliver a consistent client experience.
Assist in developing processes and strategies to enhance client engagement.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client engagement, customer service, or account support roles.
Proficiency in Microsoft Office Suite and CRM systems.
Strong analytical, organizational, and communication skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience supporting government contracting or defense clients.
Familiarity with customer engagement strategies and tools.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.