Client Engagement Coordinator at Defense Holdings, Inc.

Description

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services
Reports To: Client Services Manager / Director

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Engagement Coordinator to manage communications, coordinate client interactions, and support service delivery initiatives. The ideal candidate will ensure clients receive timely updates and support program success.

This role requires excellent communication skills, organizational abilities, and attention to detail.

Key Responsibilities

Client Coordination

Serve as a primary point of contact for client requests.
Schedule meetings, track deliverables, and maintain documentation.
Support onboarding and client training programs.

Administrative Support

Prepare reports, presentations, and client communications.
Maintain accurate client records and documentation.
Assist leadership with process improvements.

Reporting & Compliance

Track client engagement metrics and generate reports.
Ensure compliance with internal policies and regulatory requirements.

Cross-Functional Collaboration

Work closely with sales, operations, and client services teams.
Assist in improving client processes and communication workflows.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client services, account support, or administrative roles.
Proficiency in Microsoft Office Suite and CRM systems.
Strong organizational, communication, and analytical skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience supporting government contracting or defense clients.
Familiarity with client engagement tools and processes.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.