Client Services / Administration at Defense Holdings, Inc.

Description

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Administration
Reports To: Client Services Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking an Administrative Client Specialist to provide administrative support to client services teams. The ideal candidate will manage documentation, assist with client communications, and ensure smooth operations of client programs.

This role requires exceptional attention to detail, strong organizational skills, and the ability to coordinate multiple client support activities.

Key Responsibilities

Administrative Support

Prepare reports, client correspondence, and presentations.
Maintain accurate records of client interactions and program activities.
Assist in scheduling client meetings and follow-ups.

Client Coordination

Support client onboarding and account transitions.
Communicate updates and track client requests.
Assist client services teams in project coordination.

Reporting & Compliance

Generate reports and track client service metrics.
Ensure compliance with internal policies and regulatory requirements.

Cross-Functional Collaboration

Collaborate with client services, operations, and sales teams.
Assist leadership in process improvement initiatives.

Required Qualifications

Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in administrative support or client services roles.
Proficiency in Microsoft Office Suite and CRM/ATS systems.
Strong communication, organizational, and analytical skills.
Ability to manage confidential client information responsibly.

Preferred Qualifications

Experience supporting government contracting clients or defense programs.
Familiarity with client onboarding processes.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.