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Franchise Lifecycle Administrator at Crumbl

Crumbl · Provo, United States Of America · On-site

Microsoft Office

Microsoft Excel

CRM

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Description

The Franchise Lifecycle Administrator provides operational and administrative support for franchise lifecycle management across the system. This role supports franchise retention initiatives, agreement renewals, Franchise Disclosure Document (FDD) administration, and Area Development Agreement (ADA) tracking.

The position ensures accurate documentation, deadline compliance, reporting integrity, and seamless coordination across Legal, Operations, Finance, and Franchise Development teams. This role is critical to maintaining system compliance, organized contract management, and a proactive renewal pipeline.

Responsibilities


    • Franchise Retention & Renewals Support
  • Maintain renewal calendar and track all upcoming Franchise Agreement expirations.
  • Prepare renewal documentation packets and coordinate execution.
  • Initiate franchisee outreach at 12–24 month renewal milestones under executive guidance.
  • Track renewal status and update pipeline dashboards.
  • Compile retention data and assist with risk analysis reporting.
  • Maintain documentation of renewal communications and agreements.
  • Ensure executed renewal agreements are properly archived.
    • FDD Administration Support
  • Maintain FDD distribution log and receipt tracking system.
  • Ensure proper documentation of all FDD issuances and acknowledgments.
  • Support coordination of annual FDD updates with legal counsel.
  • Track state registration deadlines and renewal filings.
  • Maintain version control for FDD documents.
  • Assist in compiling data for Item 19 financial performance representations.
  • Ensure digital and physical records remain audit-ready.
    • Area Development Agreement (ADA) Tracking
  • Maintain ADA database, including development schedules and milestone deadlines.
  • Monitor and report on upcoming build-out milestones.
  • Notify executive leadership of development compliance risks.
  • Track territory approvals, amendments, extensions, and transfers.
  • Maintain documentation of ADA-related communications and approvals.
  • Update territory maps and internal systems as changes occur.
    • Franchise Lifecycle Administration
  • Maintain a centralized agreement management system (Franchise Agreements, ADAs, amendments, transfers).
  • Coordinate document execution via approved contract management platform.
  • Process franchise transfers and ownership changes (document collection, checklist verification).
  • Maintain compliance files for each franchisee.
  • Assist with documentation for terminations or dispute-related matters.
  • Ensure all executed agreements are properly indexed and stored.
    • Reporting & Data Integrity
  • Generate monthly reports on: Renewal pipeline status, ADA milestone compliance, Transfer activity and FDD issuance tracking
  • Maintain accurate franchise database records.
  • Audit system records periodically for completeness and accuracy.
  • Support executive-level reporting preparation.

    • Qualifications

  • 2–4 years experience in franchise administration, legal admin, compliance, or contract management
  • Strong understanding of document control and deadline management
  • Experience working with legal or franchise agreements preferred
  • Exceptional organizational and follow-through skills
  • High attention to detail and data accuracy
  • Ability to manage multiple concurrent deadlines
  • Proficiency in CRM, contract management systems, and Microsoft Office/Google Workspace

    • Additional Information


    Benefits & Perks

    - Medical, dental, and vision benefits
    - 15 days PTO/year
    - 10 paid holidays
    - Paid parental leave
    - Personal phone bill reimbursement
    - Gym reimbursement
    - Corporate DoorDash® DashPass membership
    - Regular company and team activities
    - 401k with competitive matching contribution plan
    - Excellent opportunities for career growth
    - Work in a hyper-growth company

    Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.

    Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.

    Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box! 

    Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

    Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
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