Dutch/Flemish Speaking Technical Online Support - Relocation to Sofia at Mercier Consultancy MD

Description

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

• Fluency in Dutch or Flemish (written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in technical support or customer service is preferred.
• Strong problem-solving and analytical skills, with the ability to simplify technical jargon for customers.
• Excellent communication and interpersonal skills, with a genuine desire to assist clients.
• Familiarity with customer support software and online troubleshooting tools is advantageous.
• Willingness to relocate to Sofia and embrace a new culture and environment.
• Proactive and self-motivated, able to work effectively both independently and as part of a team.

Benefits

1. Competitive Monthly Salary
2. Relocation
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...