Description
At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant.
We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience.
Essential Functions
- Provide transactional sales support including credit card processing
- Ensure accurate and timely processing of invoice requests
- Enter all sales opportunities for transactional team
- Schedule customers into the MSHA classroom sessions
- Assist with customer chat inquiries when needed
- Answer OSHA line and transfer calls
- Assist with other MSHA-related efforts as requested
- Provide back-up support to Tier 1 customer service as needed
- Maintain an accurate and current record of all activities and account information in Salesforce
- Additional administrative support of the Sales and Operations departments as assigned
Competencies
- Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment
- Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills
- Passion - is engaged and excited to give their best to support our customers needs
- Impact - the ability to take initiative and always follow through to completion
- Innovation - is detail oriented and demonstrates excellent time management skills
- Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework
Requirements
- Associate of Arts degree preferred
- Minimum 2 years of experience in customer service and/or administrative duties in a professional business environment
- Experience with Salesforce and Outlook are strongly preferred
