German Speaking Community Support - Social Media | Work In Greece at Mercier Consultancy MD
Mercier Consultancy MD · Hanover, Germany · Remote
Description
Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.
Key Responsibilities
- Deliver timely and professional support to users through social media channels in German.
- Engage actively with the online community by responding to comments, direct messages, and reviews.
- Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
- Collaborate with the marketing and content teams to contribute to engaging social media content.
- Keep abreast of social media trends and best practices to optimize community engagement strategies.
- Assist in creating a welcoming and inclusive environment for all users.
Requirements
- Fluency in German (written and spoken) is a must; English proficiency is an additional advantage.
- Previous experience in customer support, especially within a social media context, is preferred.
- A strong understanding of various social media platforms and their community engagement features.
- Excellent communication skills, with the ability to address user concerns empathetically and effectively.
- Self-motivated and capable of working independently while also thriving in a team environment.
- Detail-oriented with strong problem-solving skills to effectively handle inquiries and issues.
- Proficiency in using social media management tools and relevant software applications.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
