German Speaking Banking Support - Digital Bank | Work In Greece at Mercier Consultancy MD

Mercier Consultancy MD · Berlin, Germany · Remote

2026-02-03 01:40:34.0

Description

Join the innovative team at Mercier Consultancy MD as a German Speaking Banking Support Specialist for a cutting-edge Digital Bank! We are excited to offer the chance to work in the vibrant landscape of Greece, where you can leverage your banking knowledge and superior customer service skills to assist our valued clients.

As a key member of our support team, you will engage directly with German-speaking customers, providing them with the assistance they need to navigate their banking services and ensuring a smooth and positive experience.

Key Responsibilities

Assist German-speaking customers with inquiries regarding digital banking services via phone, email, and chat.

Provide clear and concise information about banking products, account management, and troubleshooting issues.

Resolve customer concerns in a timely manner while maintaining a high level of professionalism.

Document all client interactions accurately in our CRM system for follow-up and quality improvement.

Collaborate with internal teams to enhance the overall customer experience and streamline support processes.

Stay informed on banking regulations and digital solutions to provide informed assistance.

Requirements

Fluency in German (both written and spoken) is essential; proficiency in English is a plus.

Previous experience in customer service, especially in banking or financial sectors, is preferred.

Strong communication skills with a focus on client satisfaction.

A problem-solving mindset with the ability to handle multiple inquiries effectively.

Technical proficiency with digital banking tools and CRM systems.

A positive attitude and the ability to thrive in a dynamic work environment.

Willingness to relocate to Greece and immerse yourself in a new culture.