Business Support Administrator at Winbro Group Technologies

Description

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our equipment is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our technology is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.

The Business Support Administrator supports key business operations by managing administrative tasks for Customers, Sales, Service and Business Development. This role handles quoting, purchase order processing, shipping coordination and invoice tracking whilst ensuring accurate and timely order management. As a customer-facing representative, the position facilitates smooth interactions throughout the sales lifecycle—from RFQ through delivery, installation, and project closeout—and serves as a point of contact to help ensure overall customer satisfaction.

Role and responsibilities:

• Provide administrative support to Customers, Sales and Service teams to ensure smooth and efficient business operations.
• Provide support in the preparation of quotations and the management of post–purchase order activities, including the organization of all sale-related details and the execution of accurate, timely order processing.
• Oversee daily ERP system tasks, including; order processing, data updates, issue resolution and support smooth end-to-end customer service and sales operations.
• Manage shipping arrangement, invoice tracking and reporting on all orders.
• Represent the business as a customer-facing professional, exceeding our customer expectations.
• Support our business development team throughout our sales lifecycle; RFQ through Project Closeout. Process production through all steps of the supply chain, both internally in our machining facility to installation at customer site.
• Coordinate customer interactions throughout the sales lifecycle including machine delivery, invoicing/processing payments and installation.

Requirements

2+ years work experience with B2B customer interactions, utilising an ERP system. Microsoft Dynamics 365 (D365 F&O, or supply chain) strongly preferred.

Excellent interpersonal skills and the ability to communicate effectively at all levels.

Demonstrate a proactive, can-do approach to work, highly collaborative team player with a willingness to support others as needed.

Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, Power Point and/or Access) to analyse data and trends.

Willing to travel to potential customer locations and promote the business at conferences and events.

Candidates with a Bachelor’s Degree in a business related degree will be prioritised.

Benefits

We can offer you a competitive salary and generous benefits package that is unsurpassed in this geographical area, including:

• Low-cost health insurance plan for the employees and their families including medical, dental & vision plans, short- and long-term disability, company paid life insurance, voluntary buy-up life insurance, and voluntary plans such as Hospital Indemnity, Critical Illness, and Accident Insurance.
• Matching 401K plan.
• 9 paid holidays, 5 paid personal days, and a very generous paid vacation time.