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Room Service/mini bar - Aethos Mallorca at Aethoshotels

Aethoshotels · Aethos Mallorca, Spain · On-site

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Description

Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary island

Overview:
Become part of our outstanding team in Minibar and Room Service and play a key role in delivering seamless, personalized experiences for our guests. If you’re passionate about hospitality, enjoy anticipating guests’ needs, and thrive in a fast-paced environment, this is the perfect opportunity for you. As the friendly and attentive face of our in-room service, you’ll ensure timely delivery, maintain minibar standards, and contribute to the comfort and satisfaction that make Aethos special.

Responsabilities

  • Minibar Management:
  • Perform daily checks of room minibars to monitor consumption.
  • Restock products (drinks, snacks) in an organized and attractive manner, ensuring freshness and expiry compliance.
  • Record and charge consumption in the hotel management system (PMS) for accurate billing.
  • Monitor minibar stock in the storage area and report replenishment needs.
  • Maintain cleanliness and proper condition of the minibars.
  • Room Service:
  • Answer guest calls to take orders in a friendly, accurate, and professional manner.
  • Advise guests on the menu, offering recommendations and addressing any questions.
  • Coordinate orders with the Kitchen department to ensure correct and timely preparation.
  • Prepare trays or service carts with impeccable presentation according to hotel standards (cutlery, dishes, condiments).
  • Deliver orders to guest rooms promptly, discreetly, and professionally.
  • Collect used trays and carts from guest rooms and corridors.
  • Guest Service and Collaboration:
  • Respond efficiently to any guest requests or issues related to room service.
  • Maintain smooth communication with other departments such as Reception, Kitchen, and Housekeeping.
  • Comply with all hygiene, food safety, and occupational health regulations.
  • Requirements

  • Experience: Previous experience (minimum 1 year) in a similar role in 4- or 5-star hotels will be highly valued.
  • Languages: Fluent in Spanish. Intermediate to advanced level of English is essential for communicating with international guests. Knowledge of other languages is a plus.
  • Skills:
  • Excellent communication skills and strong customer service orientation.
  • Organized, methodical, and detail-oriented.
  • Ability to work independently, take initiative, and perform well under pressure during busy periods.
  • Professional appearance and demeanor.
  • Basic knowledge of POS systems or hotel management software (PMS such as Opera, etc.).
  • Availability: Flexible schedule to work in rotating shifts, including weekends and holidays.
  • Additional Information

    Do you want to be part of our team? We are looking for someone with a passion for hospitality and a full commitment to service. If you are driven by excellence and want to join a team that strives for it, this is the place for you. Your energy and attention to detail are key to creating unforgettable experiences for every guest.
    We look forward to discovering your talent. Let’s create something amazing together!

    At Aethos, we promote equal opportunities and fair treatment in all our recruitment processes. All applications will be considered without distinction of gender, sexual orientation, age, origin, religion, or any other personal characteristic. We foster an inclusive and respectful work environment for everyone
    Apply Now

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