Human Resources Supervisor at Heritage Healthcare Services

Description

Position Summary 

The Human Resources Supervisor is responsible for overseeing and performing a wide range of human resources functions while providing day-to-day supervision, guidance, and support to HR staff. This role ensures consistent, compliant, and people-centered HR practices and serves as a key partner to leadership in supporting organizational goals. The Human Resources Supervisor balances hands-on HR responsibilities with leadership, coaching, and process oversight to ensure efficient and effective HR operations. 

Essential Job Duties and Responsibilities 

Supervisory & Leadership Responsibilities 

• Provides day-to-day supervision, coaching, and support to Human Resources team members, including work prioritization, performance feedback, and development 

• Reviews and oversees the accuracy, timeliness, and consistency of HR transactions and employee lifecycle processes 

• Serves as an escalation point for complex employee relations matters and partners with leadership on appropriate resolution strategies 

• Trains and mentors HR staff on HR systems, policies, compliance requirements, and customer service expectations 

• Monitors departmental workloads and workflow efficiency; recommends and implements process improvements 

• Acts as a role model for professionalism, confidentiality, ethical decision-making, and customer service 

Human Resources Operations 

• Assists with employee file creation, onboarding, and orientation in compliance with federal and state regulations 

• Fosters communication and collaboration throughout the onboarding process with hiring managers and departments 

• Provides accurate information to employees regarding benefits eligibility, coverage, and related inquiries 

• Supports organizational development initiatives, training coordination, and employee engagement efforts 

• Collaborates with finance and accounting teams to ensure accurate and timely payroll processing; addresses payroll-related inquiries and discrepancies 

• Interprets and communicates HR policies, procedures, and employee handbook guidelines to employees and managers 

• Advises Corporate on employee relations issues, performance concerns, and corrective action processes 

• Processes employee leave requests, absence tracking, and separation activities 

• Maintains, audits, and ensures the integrity and confidentiality of employee personnel files and records 

• Prepares employment status reports, compliance documentation, and HR metrics as requested 

• Provides HRIS support, including password resets and troubleshooting access issues 

• Participates in audits, compliance reviews, and internal investigations as needed 

• Performs additional HR and administrative duties as assigned 

Qualifications and Skills 

• Bachelor’s degree in Human Resources, Business Administration, or a related field 

• 5–7 years of progressive Human Resources experience strongly preferred 

• Prior experience Supervising HR staff preferred 

• Experience in Personal Care Services, Home Care: Home Health/Hospice, or Therapy environments preferred 

• Proven HR Supervisory/Generalist experience with expertise in unemployment claims, workers’ compensation, benefits administration, and payroll 

• Strong working knowledge of federal, state, and local employment laws and regulations 

• Experience with UKG a plus 

• Bilingual preferred 

Competencies 

• Exceptional communication and interpersonal skills 

• Strong problem-solving, decision-making, and conflict-resolution abilities 

• Ability to manage competing priorities, delegate effectively, and meet deadlines 

• High level of professionalism, discretion, and confidentiality 

• Detail-oriented with excellent organizational and time-management skills 

• Ability to analyze, prepare, and present information to leadership 

• Patient, attentive listener with a positive and approachable demeanor 

• Demonstrated initiative with a continuous improvement mindset 

• Genuine care for people and commitment to providing positive employee experiences 

Technical Skills & Physical Requirements 

• Intermediate to advanced proficiency in Microsoft Office and Windows operating systems 

• Ability to sit for prolonged periods and work at a computer 

Work Requirements 

• Regular, predictable on-site attendance is required 

• Must adhere to all company work rules, policies, and procedures