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Concierge at Ableserve

Ableserve · Virginia Beach, United States Of America · On-site

$35,360.00  -  $43,056.00

Microsoft Office

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Description

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions. 

Responsibilities

  • Reports to and collaborates with management of the facility related issues
  • Fulfill customer/resident requests
  • Resolve resident concerns
  • Manage solicitors that may enter the community
  • Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
  • Monitor cameras
  • Ensure all visitors have been properly greeted and registered
  • Manage key issuance policy, and control keyboard
  • Answer phones using site specific telephone greeting standards
  • Administer packages and distributes mail to resident's boxes
  • Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
  • Assists residents with move-in and move-out procedures
  • Assemble collateral packages for prospective residents
  • Offer prospective residents information regarding the community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow up on resident service requests
  • Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
  • Adhere to all Able safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate
  • Supports and follows Able Engineering Services’ operational policies and standards
  • Supports and follows Able Engineering Services’ safety program
  • Perform related duties as required with a "can do, will do” attitude

    • Qualifications

  • Exceptional customer service, organizational, and follow-through skills
  • Outgoing personality-enjoys face to face interaction with customers
  • Self-motivated and able to work with limited supervision
  • Ability to set priorities, handles multiple tasks, and meets deadlines
  • Strong communication skills, both oral and written skills
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • Demonstrates commitment to deliver outstanding customer service
  • Takes ownership to personally resolve customer problems (or find someone who can)
  • Listens well, asks clarifying questions, and checks for agreement with customers
  • Committed to following-up with customers in all instances in a timely manner
  • Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens
  • College education preferred

    • Additional Information

    Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
     
    ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.
     
    ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service. 

    ABM participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.

    ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

    •ABM does not sell or share your personal information.
    •We collect basic personal details like your name and address, work history, and other employment related personal information. We also collect Sensitive Personal Information like race/ethnicity because we are required to do so by law.
    •We collect this information in order to process your employment with us.
    •We will keep your information for as long as is required by law. 
     
    Prior to the submission of your personal information, please review our Employee Privacy Notice. If you are from California, please review our California Employee Privacy Notice. 
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