Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a Solution Architect to join Netomi’s Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents.
This is a highly customer-facing role responsible for solution architecture, integrations, security, and infrastructure discussions, with a strong focus on ensuring successful customer onboarding and production readiness.
Responsibilities
Lead deep solution and architecture discussions with enterprise customers.
Translate business and operational requirements into scalable, secure technical architectures.
Own technical success during the early delivery lifecycle (0–90 days).
Act as the primary technical escalation point for complex delivery and integration issues.
Design and review API-first integrations, including:
REST / GraphQL APIs
Webhooks and event-driven architectures.
Lead web and mobile application integrations, including:
SDK-based integrations
Authentication and authorization flows (OAuth, SSO, token-based)
Client–server interaction patterns
Lead integrations with customer support and contact center platforms, such as:
Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys
Ticketing, case management, and CRM systems
Define data flows for:
Ticket creation and updates
Conversation context synchronization
Agent assist and human handoff scenarios
Ensure reliable, secure, and performant integrations aligned with customer workflows.
Contribute to RFP / RFQ responses, providing:
Architecture and deployment models
Integration approaches and constraints
Security, scalability, and performance considerations
Participate in technical discovery calls and solution walkthroughs with prospects.
Lead discussions on:
Deployment architecture and environment isolation
Security posture, compliance requirements, and data handling
Network connectivity, peering, and access models
Load testing, scale readiness, and performance validation
Partner with engineering teams to align customer requirements with platform capabilities.
Work closely with Product, Engineering, QA, and Customer Success to:
Resolve delivery risks and escalations
Improve delivery playbooks and reference architectures
Enable repeatable and scalable customer deployments
Mentor delivery engineers on architecture and integration best practices.
Requirements
8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
Strong experience designing and delivering API-driven enterprise solutions.
Deep understanding of:
REST APIs, webhooks, authentication and authorization
Web and mobile application integration patterns
Experience integrating with customer support desk / CRM systems (Zendesk, Salesforce, ServiceNow, etc.).
Proven ability to lead customer-facing technical discussions and architecture reviews.
Experience acting as an escalation point for complex technical issues.
Excellent communication and stakeholder management skills.
Nice-to-Have
Experience with AI-powered automation or virtual agent platforms.
SaaS enterprise delivery experience.
Familiarity with cloud platforms (AWS / GCP / Azure) from an architecture and deployment perspective.
Experience working with large enterprise customers in North America.
Additional Information
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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