Project Coordinator at Critical Mass

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, ‘dentify needs, support day-to-day project activities and foster relationships across team.

This person will be part of the Trailhead Program: the starting point of the epic journey at Critical Mass for new talent. During their initial 12 weeks, participants embark on a custom-built learning path to understand what we do, who we are, and how we create award-winning work with our clients. Our goal is to integrate them into the amazing work we do at Critical Mass and support them as they grow their careers with us.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Exceptional attention to detail and organizational skills; able to effectively prioritize tasks in fast-paced, cross-functional environments.
• Clear and confident communication, both written and verbal, with the ability to interface across multiple disciplines and flag risks or blockers early.
• Comfortability using and experimenting with AI tools (e.g., ChatGPT, Gemini, Copilot) for daily tasks such as summarizing content, drafting communications, automating research, or analyzing data, and can articulate how AI tools enhance productivity and output quality.
• A strong sense of ownership and initiative; consistently raises their hand to take on more responsibility and proactively drive work forward without waiting for direction.
• Ability to adapt quickly to change; and you thrive in evolving environments with shifting priorities and fast turnaround times.
• Strong critical thinking and problem-solving skills
• Comfortability calling out risks, asking thoughtful questions, and pushing for clarity or alignment when needed.
• A curious and growth mindset, open to learning from other disciplines, tools, and ways of working.
• Experience or exposure to using scheduling or project management tools (e.g., Asana, Smartsheet, Trello, Outlook, teams and sharepoint) and comfortable learning new platforms as needed.
• A teachable, coachable can-do attitude, and open to feedback; and you thrives in collaborative team environments.
• A curious and growth mindset, open to learning from other disciplines, tools, and ways of working.

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts