German Speaking Customer Service for Finance industry -Remote in Greece at Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Austria · Remote
Description
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support.
Responsibilities
- Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat.
- Assist customers with inquiries related to financial products, services, and account management.
- Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding.
- Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction.
- Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.
- Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information.
- Document customer interactions accurately and provide feedback to improve service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably within the finance industry.
- Strong communication skills and a customer-oriented attitude.
- Ability to handle sensitive financial information with discretion and professionalism.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong analytical and problem-solving skills.
- A proactive approach to learning about financial products and improving service delivery.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
