Guest Service Representative - Substitute at Tricoci University

Description

Join Tricoci University as a Substitute Guest Service Representative!

About Tricoci University:
Tricoci University of Beauty Culture stands out as a leader in beauty education, dedicated to providing students with the skills needed for success in the beauty and wellness industry. We pride ourselves on fostering a welcoming and inclusive environment for both students and guests.

Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in ensuring seamless guest experiences during times of high demand or staff absences. Your friendly demeanor and proactive approach will contribute to creating a positive atmosphere for students and visitors alike.

Key Responsibilities:

• Greet and assist guests and students warmly upon their arrival or inquiry.
• Handle incoming phone calls and provide accurate information about school programs and services.
• Support the scheduling and confirmation of appointments for beauty services.
• Maintain detailed and accurate records of interactions and appointments.
• Address guest concerns and feedback in a professional manner.
• Work collaboratively with other team members to ensure a smooth operation.
• Perform a variety of administrative tasks as needed to support guest services.

Why Work With Us?

• Be part of a respected institution focused on excellence in beauty education.
• Create a positive impact on students' and guests' experiences.
• Flexible scheduling that accommodates varying availability.
• Opportunities for personal and professional development in the beauty industry.
• Enjoy exclusive discounts on services and products offered at our institution.

Requirements

Qualifications:

• High school diploma or equivalent; further education in customer service or hospitality is preferred.
• Experience in guest service or customer-facing roles is desirable.
• Strong verbal and written communication skills to engage effectively with guests.
• Excellent organizational abilities and adeptness at multitasking in a fast-paced environment.
• Familiarity with Microsoft Office Suite; knowledge of CRM systems is a plus.
• A positive attitude and commitment to providing exceptional service.
• Flexible availability, with a willingness to work on short notice as needed.
• Shifts available are Monday through Friday 8:30-5:00pm or 5:00-10:00pm

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI