Weekend Intake Receptionist presso The Law Office of Bryan Fagan

Description

The Intake Weekend Receptionist serves as the first point of contact for clients and visitors at the Law Office of Bryan Fagan, PLLC. This role requires a friendly, professional, and dependable individual who can provide exceptional customer service while managing a variety of administrative and intake-related tasks. The ideal candidate will be organized, punctual, and comfortable working independently during weekend hours. This position is vital in maintaining a welcoming environment and ensuring all client interactions are handled efficiently, professionally, and with care.

Key Responsibilities:

• Greet and assist clients, visitors, and potential new clients in person and over the phone.
• Answer, route, and manage incoming calls using a multi-line phone system.
• Schedule and confirm appointments in HubSpot and Google Calendar.
• Maintain an organized and welcoming lobby, waiting area, and conference rooms.
• Support the intake process by following structured scripts and gathering accurate client information.
• Scan, copy, fax, and file documents as needed.
• Collect and route mail and hand-delivered packages.
• Serve beverages and ensure the client reception area remains professional and inviting.
• Assist with administrative tasks such as ordering supplies or preparing materials.
• Handle sensitive client information with discretion and confidentiality.
• Perform other duties as assigned by the Intake Manager or leadership team.

Requirements

• 1–2 years of experience in customer service, office administration, or client-facing roles preferred.
• Strong interpersonal and communication skills.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Proficient in technology, including CRM software (HubSpot preferred) and Google Suite.
• Dependable, punctual, and able to work independently during weekends.
• Friendly and professional demeanor with a client-first attitude.
• Spanish-speaking ability preferred.
  

Benefits

• 401(k) matched at 5%
• Dental insurance
• Health insurance
• Vision insurance

Equal Opportunity Statement:

We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.