German Speaking Customer Service for Travel Technology Company in Greece at Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Germany · Remote
Description
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative at a leading Travel Technology Company based in Greece. This role is perfect for individuals passionate about travel and technology, looking to deliver exceptional service to German-speaking clients in the travel industry.
Responsibilities
- Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding travel technology solutions.
- Assist customers with inquiries related to booking platforms, software usage, and troubleshooting technical issues.
- Guide clients through the booking process and ensure they have a seamless experience with the technology provided.
- Handle customer complaints and feedback professionally, ensuring effective resolutions and satisfaction.
- Collaborate with internal teams to address complex queries and improve customer experience.
- Maintain a comprehensive understanding of the company’s products and industry trends.
- Document all customer interactions accurately to contribute to service improvements.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in the travel technology or tech support sector.
- Strong communication and problem-solving skills.
- Detail-oriented with the ability to multitask and work in a fast-paced environment.
- Familiarity with customer service software and Microsoft Office applications.
- Passion for travel and understanding of the travel technology landscape.
- Willingness to work flexible hours, including potential evenings or weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
