German Speaking Customer Service for Manufacturing industry -Remote in Greece at Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Austria · Remote
Description
Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Manufacturing industry. This role is ideal for individuals who are skilled communicators and are looking to be part of a dynamic team that values customer relations and efficient service delivery in a fast-paced environment.
Responsibilities
- Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat.
- Assist customers with inquiries regarding product specifications, orders, and delivery status.
- Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
- Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients.
- Maintain detailed knowledge of company products, processes, and policies to serve customers effectively.
- Document customer interactions and ensure accurate information retrieval for future reference.
- Promote and educate customers on new products and services.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably within the manufacturing industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Proficient in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and time management skills.
- A proactive approach to work and a desire to contribute to team success.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
