Customer Engagement Officer at Customer Services and Care
Customer Services and Care · Oldham, United Kingdom · Hybrid
- Junior
- Office in Oldham
About the role
Reporting to our Customer Experience Manager, you will deliver engagement strategies and projects ensuring our residents are fully supported and their voices are heard. We are looking for a person-centred individual who will manage projects to collate and examine information gathered through our engagement activities. This will include developing, maintaining, and monitoring resident feedback tools and methodologies.
The successful candidate can be based in our Oldham or London office. This is a full-time permanent position, working Monday to Friday, 35 hours per week. We offer a hybrid working style, three days in the office and two days remote.
The role will require you to travel to attend meetings or when hosting workshops or focus groups across the areas we serve. A full UK driving licence and access to your own vehicle is beneficial however not compulsory as travel is expensed and we encourage travel via trains.
What we are looking for
We are looking for someone who will implement creative and innovative resident engagement opportunities, including in-person and virtual engagement.
You will not only have experience in engagement activities, but you’ll also have project management experience and a willingness to go the extra mile to get the job done.
You will also be able to demonstrate:
- Experience in planning and conducting customer research activities such as focus groups and other qualitative research projects.
- Proven experience in research and analysis support and able to communicate findings through presentations and reports to support changes to operational practises and improve services.
- Proven ability to apply project management tools and methodologies.
- Proven ability to communicate effectively and professionally with customers.
- Proven ability to build excellent working relationships with teams across functions and specialisms.
- Excellent knowledge and extensive experience of using Microsoft Office packages, and IT systems.
Desirable:
- Knowledge of housing regulation and the National Tenant Engagement Standards.
- A certified housing qualification.
- Full UK Driving Licence and access to own vehicle.
Essential Qualifications:
- Educated to Level 2 in English & Maths (Grade 4, GCSE grade C or above, or the equivalent).
Please apply with a current CV and covering letter, detailing how you meet the essential criteria.
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