Programme & Change Manager, Revenue Operations at QIMA

The QIMA story

At QIMA, we are on a mission to help our clients make products consumers can trust. We have developed compliance solutions for testing, inspection and certification (TIC) that enable supply chain agility, sustainability and product innovation. Our services are used by 30,000 businesses globally in the consumer products, agri-food and life sciences industries. Backed by 6,000+ dedicated Qimates worldwide, we bring local expertise and tailored support to every client. Our passion for service has made QIMA the #1 company in our industry for customer satisfaction, as highlighted by our exceptional Net Promoter Score (NPS).

What truly sets us apart is our unique culture of relentless care for our clients, and a commitment to offering intuitive solutions that blend deep tech and human intelligence; this is how QIMA continues to disrupt the testing, inspection and certification industry.

Qima is driven by client passion and thrives by focusing on agility, integrity, and growing together. After rapid strategic acquisitions, we're at an inflection point as we transition from start-up velocity to scale-up sophistication. We're building the processes, systems, and team to support our next phase of growth while maintaining the entrepreneurial spirit that got us here.

This is a 12-month contract position.

Qima is seeking a Programme & Change Manager to lead our Revenue Operations transformation. You will orchestrate multiple concurrent initiatives to consolidate disparate systems and processes in our customer value funnel, turning a patchwork of acquired technologies into a unified, high-performing revenue engine.

This is both a strategic and a hands-on role requiring expertise in programme management, change leadership, and revenue operations. Starting with our CRM systems and processes, you will work directly with Sales and Marketing teams across divisions to streamline workflows, eliminate friction, and create systems that drive new customer acquisition and cross-sell revenue expansion. Your success will be measured in programme delivery, user adoption, efficiency gains, and revenue impact.

This high-visibility role will work closely with the Project Sponsor and executive leadership to shape how we scale our commercial operations while driving best practices throughout the lead-to-cash pipeline.

Key Responsibilities

• Revenue Operations Programme Leadership: Own end-to-end programme management for consolidating CRM and related systems following multiple acquisitions; Develop and execute phased roadmaps that minimise disruption while delivering quick wins; Balance speed with structure while establishing scalable processes across the revenue pipeline
• Programme Execution & Performance Tracking: Develop and maintain programme plans with clear milestones, dependencies, and timelines across workstreams; Track progress, identify risks and blockers, and implement mitigations; Define and monitor KPIs for programme success and business impact; Maintain documentation, decision logs, and lessons learned; Generate weekly status updates and monthly executive reports
• Process Design & Governance: Document current-state processes and design future-state workflows that embody "Make it Simple"; Navigate the complexity of integrating acquisition processes and data; Establish governance frameworks that provide structure without bureaucracy; Implement feedback loops to continuously improve systems; Drive standardisation while accommodating business unit variations
• Systems Integration & Consolidation: Support teams assessing CRM configurations and integrations across divisions; Maintain focus on system simplicity and consistency; Coordinate data migration and consolidation efforts; Ensure seamless integration between Sales, Marketing, Customer Service, and customer-facing platforms
• Lead-to-Cash Optimisation: Drive best practices throughout pipeline to improve conversion rates at each stage; Provide visibility of upstream revenue through improved reporting and forecasting; Identify and eliminate bottlenecks; Innovate to deliver industry-leading customer experiences
• Change Management & Adoption: Design and execute change management strategy to drive adoption across Sales, Marketing, and Customer Service; Assess change readiness and develop targeted interventions; Create communication plans that keep stakeholders informed throughout transformation; Measure adoption metrics and adjust approach to ensure sustained behaviour change; Build change champion networks to drive grassroots adoption
• Stakeholder Management & Leadership: Build strong relationships with Project Sponsor, C-suite executives, and leaders across divisions; Conduct regular stakeholder meetings to ensure alignment and momentum; Secure buy-in through inclusive discovery, transparent communication, and demonstrated results; Manage resistance with empathy, clarity, and compelling business cases; Navigate political landscapes across acquired companies
• User Enablement & Training: Create clear documentation and training materials tailored to different roles and skill levels; Support users through transitions with practical enablement; Serve as the central point of contact for RevOps initiatives; Establish ongoing support mechanisms post-implementation

Required Experience

• 7+ years of programme management experience, preferably in RevOps, Sales Operations, or Digital Transformation
• 5+ years working with Sales/Marketing stakeholders across multiple divisions, with proven success in user adoption and change management
• 3+ years of RevOps experience with understanding of lead-to-cash, pipeline management, and forecasting processes including typical metrics (conversion rates, sales cycle length, pipeline velocity)
• Experience with system integrations, data migration, process automation, ideally in M&A-driven consolidation or post-merger integration
• Track record delivering complex, multi-stakeholder programmes on time and within scope
• Experience managing multiple concurrent projects and prioritising resources
• Knowledge of CRM platforms, marketing automation, sales enablement systems, and AI-powered sales/marketing tools
• Familiarity with project management tools (Asana or similar) and agile transformation
• Expertise in change management methodologies (PROSCI, Kotter, ADKAR)
• Certification in programme/project management (PMP, PRINCE2, MSP), with change management certification (PROSCI) a bonus
• Exceptional English-language communication skills with ability to present to C-level executives and influence without authority
• Bonus is experience in technical B2B services or the TIC sector