Customer Service Intern (7930) at Zimmer Biomet
Zimmer Biomet · Unknown, United States Of America · Onsite
- Junior
- Office in Unknown
Career Opportunities: Customer Service Intern (7930)
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Responsible for providing an exceptional level of Customer Service to both internal and external Customers.
The role comprises of key functionalities within the Customer Experience team by providing support to the department on all functions as well as handling queries from customers in all aspects of the day-to-day business.
How You'll Create Impact
- 100% Compliance to all policies and procedures
- Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email, or face to face.
- Learn and understand the importance of Zimmer Biomet products and services and apply empathy to situations/ discussions with the Customers to recognize the potential impact of their actions to people's health and wellbeing.
- Providing accurate quotations to Customers for future cases as well as quotations to Government hospitals.
- Have a good financial accumen to be able to provide special pricing and quotations in certain circumstances as per medical aid limits, hospital group pricing and other intiatives.
- Responsible and accurate handling of queries from funders, hospitals, and internal accounts receivable team, which might include corrections on the SAP ERP system.
- Facilitating and monitoring robotic orders and placements with internal role-players as well as third party logistics and end users.
- Support to the procurement team in terms of documents and queries for exports
What Makes You Stand Out
- Productivity as per defined key performance indicators
- Attention to detail
- Financial accumen
- Continuous assessment of phone manner and capability
- Knowledge of Zimmer Biomet's products and services
- Willingness to learn and grow
- Planning and organizing
- Problem solving and analytical skills
- Self-motivation and drive
- Ability to prioritize workload and meet definite deadlines
Your Background
- Proven experience of working within an office environment
- Experience of Microsoft Office
- SAP experience an advantage
- Relevant qualifications in Customer Services or previous experience of working in a Customer Services team.
- Positive communication skills
- Financial accumen
EOE/M/F/Vet/Disability
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Responsible for providing an exceptional level of Customer Service to both internal and external Customers.
The role comprises of key functionalities within the Customer Experience team by providing support to the department on all functions as well as handling queries from customers in all aspects of the day-to-day business.
How You'll Create Impact
- 100% Compliance to all policies and procedures
- Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email, or face to face.
- Learn and understand the importance of Zimmer Biomet products and services and apply empathy to situations/ discussions with the Customers to recognize the potential impact of their actions to people's health and wellbeing.
- Providing accurate quotations to Customers for future cases as well as quotations to Government hospitals.
- Have a good financial accumen to be able to provide special pricing and quotations in certain circumstances as per medical aid limits, hospital group pricing and other intiatives.
- Responsible and accurate handling of queries from funders, hospitals, and internal accounts receivable team, which might include corrections on the SAP ERP system.
- Facilitating and monitoring robotic orders and placements with internal role-players as well as third party logistics and end users.
- Support to the procurement team in terms of documents and queries for exports
What Makes You Stand Out
- Productivity as per defined key performance indicators
- Attention to detail
- Financial accumen
- Continuous assessment of phone manner and capability
- Knowledge of Zimmer Biomet's products and services
- Willingness to learn and grow
- Planning and organizing
- Problem solving and analytical skills
- Self-motivation and drive
- Ability to prioritize workload and meet definite deadlines
Your Background
- Proven experience of working within an office environment
- Experience of Microsoft Office
- SAP experience an advantage
- Relevant qualifications in Customer Services or previous experience of working in a Customer Services team.
- Positive communication skills
- Financial accumen
EOE/M/F/Vet/Disability
