Customer Service Specialist at Loudoun County Government, VA

About the Department

LCAS is focused on creative and progressive lifesaving through pet retention as well as animal adoption, mental health support through in-kennel enrichment, foster care, and compassionate humane law enforcement. Receiving more than 2,500 animals a year, and achieving a live release rate of over 94%, no two days are the same. LCAS is dedicated to gold-standard animal sheltering and operates the first public animal shelter in the United States to meet 100% of the Association of Shelter Veterinarians Animal Shelter guidelines, giving staff a rare opportunity to be part of a comprehensive and cutting-edge animal services team in a facility that opened in 2021.

Position Duties

Loudoun County Animal Services (LCAS) is looking for an enthusiastic and compassionate individual to join our dedicated customer service team. This position requires outgoing non-judgmental customer service skills providing services to people and animals who are frequently in stressful or emotionally charged situations. While everyone at LCAS is an “animal person”, the customer service team members know that the best way to assist animals is through kindness to the people who care for them.

The successful candidate will:

• Have strong verbal and written communication skills, computer data entry skills, knowledge of Microsoft Office and the ability to perform multiple tasks with an acute attention to detail.
•  Possess knowledge of animal identification, behavior, and care of domestic animals.
• Be team-oriented and enjoy working with people as much as with animals.

Minimum Qualifications

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. 

Preferred Qualifications:

• Spanish bilingual preferred - proficiency incentive available.

Other Qualifications

The successful candidate will undergo a background investigation to include a criminal and credit check. Candidate will be required to obtain certification in Incident Command System 100 & 200 and attend ongoing required trainings throughout the duration of employment. Applicants must not have fears of, or inability to handle exposure to common companion animal species.

Customer Service supports a physically demanding occupation, with the potential for exposure to infectious diseases, viruses, noxious fumes and chemicals, as well as risk of injury. A rabies pre-exposure vaccination series will commence immediately upon hire unless proof of prior vaccination is provided. Must be able to handle animals weighing over 50 pounds. Successful candidate will be considered essential personnel and is required to report for duty during inclement weather and other emergencies.