- Office in Billings
Position General Responsibilities:
This position will be primary for Levy and Subpoena processing. Other Operations responsibilities both direct and back up responsibility will be for fraud support of processes and duties related to fraud.
Employees Supervised:
None
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
- Detailed orientated.
- Excellent organizational skills
- Able to work independently and prioritize multiple tasks.
- Concentrate diligence.
- Strong commitment to providing exceptional customer service.
- Maintains a professional attitude, image and work ethic.
- Strong written and verbal communications skills
- Must be a collaborator yet able to work with little or no supervision.
- Strong proficiency in using Microsoft Office programs such Excel and Word. Bank operating software experience is preferred.
- High School diploma or equivalency.
- Proficient People skills.
Dimension of Job:
Daily analysis and research: Conduct thorough investigations on transactions flagged as suspicious by the Fraud Department, ensuring all activities aligned with established parameters and thresholds. This involves daily scrutiny of alerts and reports to protect against fraudulent activities.
Fraud procedure oversight: Manage the intake, research, and provide recommendations on all fraud-related-processes. Regular communication with branches is essential to efficiently resolve fraud cases.
Efficient incident response: Maintain a seamless flow of responses to incidents using BSA/Fraud software, ensuring swift and effective action. This role also involves responding to inquiries about fraud and levies from customers to bank personnel.
For full description, which includes physical mental demands please see attachment.
