Manager-MSST Traveling Team at BRIDGESTONE HOSEPOWER LLC

Description

The Mobile Service Travel Team Manager leads a specialized team of Mobile Sales and Service Technicians (MSST’s) deployed to high-priority field service projects across multiple regions. This position ensures that field technicians are properly scheduled, equipped, and supported to deliver high-quality service to customers in various industries, including construction, mining, and manufacturing. Compensation will include base salary and 3% sales commission.

Key Responsibilities:

• Team Leadership & Coordination
  • Manage and schedule a team of MSST’s for short- and long-term travel-based assignments based on technician availability, skill set, and location.
  • Oversee technician performance, training, and compliance with safety and quality standards.
  • Act as the primary point of contact for field teams during deployments.
  • Monitor job progress and adjust schedules to meet customer needs and optimize efficiency.
• Project Management
  • Plan and execute service operations for special projects requiring multiple technicians through all stages from quote to invoice.
  • Coordinate logistics including travel, lodging, equipment, and inventory.
  • Liaise with customers, internal departments, and vendors to ensure project success.
• Operational Oversight
  • Monitor service delivery, troubleshoot issues, and ensure timely completion of work.
  • Maintain accurate records of service activities, expenses, and customer feedback.
  • Ensure DOT compliance and adherence to company policies.
• Customer Relations
  • Research and develop new customer and project opportunities through site visits, industry events and professional networking.
  • Build and maintain strong relationships with clients on-site.
  • Provide updates, resolve concerns, and ensure satisfaction throughout the project lifecycle.

Qualifications

Qualifications:

• 5+ years of experience in mobile hydraulic hose service or related field.
• 2+ years in a supervisory or management role.
• Strong understanding of hydraulic systems, hose assembly, and field service operations.
• Excellent leadership, communication, and organizational skills.
• Willingness to travel extensively and work flexible hours.
• Valid driver’s license and clean driving record.

Preferred Skills:

• Experience managing teams in remote or high-pressure environments.
• Familiarity with DOT regulations and safety compliance.
• Ability to work independently and manage multiple priorities.
• Technical background in hydraulics or mechanical systems is a plus.