Project Manager at SPL

Description

Drive Exceptional Client Delivery Across Laboratory and Field Operations

Are you a detail-oriented, solutions-driven professional who excels at managing complex workflows and delivering an outstanding client experience? Do you thrive in a fast-paced environment where precision, communication, and operational excellence are essential? SPL is seeking a highly organized Project Manager to oversee client projects and ensure timely, accurate, and compliant service delivery in Kilgore, TX. In this role, you will serve as the primary liaison between clients and internal teams, coordinating project activities, supporting laboratory and field operations, and ensuring that all deliverables meet quality and regulatory standards.

If you’re ready to elevate service performance, build strong client relationships, and support mission-critical environmental and measurement operations, this is the opportunity for you!

What You'll Do

• Manage client accounts and project setup in LIMS, CRM, and related systems;
• Coordinate project workflows across field, laboratory, and internal teams to meet client requests and commitments;
• Review work orders and ensure accurate documentation, project setup, and billing;
• Conduct final review and release of reports, invoices, EDDs, and other deliverables;
• Serve as the primary client contact, responding promptly to service requests and project inquiries;
• Communicate project needs, issues, and updates between clients and internal teams;
• Ensure compliance with client-specific regulatory programs, methods, and reporting requirements;
• Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT);
• Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
• Build and maintain positive, professional relationships with assigned clients;
• Support onboarding, planning meetings, site visits, and laboratory tours;
• Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;
• Assist with shared Client Services activities and provide coverage during peak workloads or absences;
• Participate in process improvement initiatives and company project teams;
• Perform other duties as assigned.

Why You’ll Love Working Here

•  Competitive salary with performance-based advancement opportunities;
•  Medical, dental, and vision insurance;
•  Paid parental leave for both parents;
•  Employee Assistance Program (EAP);
•  401(k) with company match;
•  Paid time off + paid holidays;
•  Monthly cell phone reimbursement;
•  Professional development, leadership training, and cross-functional growth opportunities;
• A collaborative, client-focused environment built on trust, service excellence, and operational integrity.

Requirements

What You'll Bring

• Bachelor’s degree in science, business, or related field or equivalent combination of education and experience;
• 3+ years of client service experience in a technical or laboratory environment;
• Project management experience with strong organizational and communication skills;
• Proficiency in Microsoft Office and Quickbooks;
• Experience with Laboratory Information Management System (LIMS) or Customer Relationship Management (CRM) software is a plus;
• Ability to manage multiple priorities with accuracy and attention to detail.

Your Schedule & The Fine Print

•  Full-time position following a standard Monday-Friday schedule; 
•  Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
•  Must be able to travel locally for client visits, meetings, or training activities, as needed.

Our Commitment to Diversity & Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.