Business Support Analyst at Citizens Financial Group, Inc.
Citizens Financial Group, Inc. · Johnston, United States Of America · Onsite
- Junior
- Office in Johnston
With a limited degree of supervision incumbents are responsible for providing clerical, analytical and operational support to the business functions within the organization such as filing and data entry. Additionally, she / he may also assist with the generating of reports and provide insights to support decision – making and business strategies. Incumbents in this role act as a clerical support resource which can be utilized across any of the administrative functional areas at any time. Additionally, she / he may act as an informal resource for associates with less experience. Typically, they also perform non-secretarial administrative tasks.
Primary responsibilities include
- The incumbent is responsible for analyzing existing business processes and workflows to identify areas for improvement.
- Additionally, the incumbent is responsible for data analysis and reporting, which includes identifying trends, patterns, and opportunities for process optimization based on data trends.
- The incumbent is also responsible for documentation and communication, which entails developing and maintaining process documentation, standard operating procedures, and user manuals.
- Additionally, the incumbent is responsible for issue resolution and support, which includes provide support and assistance to stakeholders and end-users in resolving operational challenges.
- Lastly, the incumbent is responsible for engaging in continuous improvement, which includes monitoring and evaluating the effectiveness of implemented improvements and suggest adjustments as needed.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
Completed high school diploma or equivalent (GED) with minimum 1 year of experience in banking and/or financial services OR
completed Associate’s or Bachelor’s degree with minimum 6 months of work experience
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced, team-oriented environment
Excellent interpersonal, verbal, and written communication skills
Willingness to learn and adapt to various computer-based systems (e.g., Salesforce, NFS, Microsoft Office)
Physical ability to lift to up to 30 lbs. on a regular basis without any accommodation
Preferred Qualifications
Knowledge of financial services regulations and investment products
FINRA licensures
Demonstrated job stability
Interest in Wealth Management
Documentation scanning experience
Hours & Work Schedule
Hours per Week: 40
Work Schedule:
Monday–Friday, 8:00 AM – 4:30 PM ET
100% in-office
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Company
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
