Convention Services Coordinator at Cherokee Nation Entertainment
Cherokee Nation Entertainment · Tunica, United States Of America · Onsite
- Professional
- Office in Tunica
PRIMARY PURPOSE:
Coordinate multiple hotel services for the meeting groups. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Position: Hourly, Full-Time
Location: Gold Strike Casino
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Initiates correspondence with introduction letter, agenda, and other pertinent information.
- Coordinates and services all logistics of assigned groups from initial booking through meeting requirements and departure.
- Monitors room blocks with contracted agencies and ensures room blocks are reserved for groups.
- Conducts pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program.
- Disseminates group resumes which includes profiles, agendas, and requirements to all Hotel operating departments in a timely and efficient manner.
- Coordinates and conducts resume meetings.
- Maintains close contact with client on regular basis both verbally and with written confirmation of changes and updates.
- Assists with billing discrepancies with the intent of resolving to the satisfaction of all parties.
- Assists in dealing with any customer service issues.
- Perform all other job-related duties as requested.
Qualifications
MINIMUM REQUIREMENTS:
High school diploma or equivalent education and experience in related field.
A minimum of three (3) years of related customer service experience in a similar position.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of Microsoft Office, and other relevant hotel and convention services software.
Excellent written and verbal communications skills.
Excellent organizational skills with attention to detail and quality.
Excellent customer service skills.
Excellent interpersonal skills to effectively communicate with all business contacts.
Ability to effectively prioritize tasks associated with projects and events.
Ability to effectively communicate in English, in both oral and written forms.
WORKING CONDITIONS:
Work is generally performed in an office environment.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
