Guest Services Supervisor at Naples Zoo

As the Guest Services Supervisor, you support the seamless operation of key guest service areas at the zoo. Your focus is on assisting in the delivery of exceptional customer service, maintaining operational efficiency, and enhancing the overall visitor experience. Your role is vital in creating a welcoming and educational environment that aligns with the zoo's mission of wildlife conservation and visitor education.

Essential Duties and Responsibilities:

• Management of all guest entrance functions, including the efficient processing of group arrivals, ticketing transactions, and membership verifications or sales.
• Assist in scheduling and staffing for the department.
• Support the hiring, training, management, and morale of the Guest Services team.
• Address customer issues and complaints as required.
• Fill in for guest service representative roles as needed.
• Handle opening and closing procedures.
• Assist with cash management and banking operations.
• Ensure area cleanliness.
• Answer phones and respond to emails accordingly.
• Other duties as assigned

Qualifications and Experience:

• High School Diploma or equivalent.
• Minimum 18 years old.
• Must be able to work as part of a team.
• Must be able to take directions.
• Ability to perform multiple tasks. 
• Previous management experience preferred.
• Must have the ability to work flexible hours as needed.

Physical requirements:

• The employee must frequently move up to 25 pounds and occasionally move up to 50 pounds.
• Remain in a stationary position for extended stand for long periods of time.
• Operate Zoo vehicles. 
• While performing the duties of this job, the employee is regularly required to effectively communicate and/or exchange information.  
• Consistent operation and manipulation of objects, tools, and controls.

SPECIAL INFORMATION

Americans with Disabilities Act (ADA) Compliance

Naples Zoo is an Equal Opportunity Employer. The ADA requires Naples Zoo to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Human Resources Office. 

As an Equal Opportunity Employer, Naples Zoo is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Employee Eligible Benefits & Employment Benefits

Medical, Dental & Vision Health Coverage

Company paid Life Insurance policy of $25,000

Supplemental insurance plans available (disability, GAP, accident, critical care) 

403B Retirement and Investment Opportunities

Accrued Paid Time Off

Tuition Reimbursement Program available

Holiday Premium Pay

Employee Referral Bonuses

Complimentary Zoo admission for employees and/or their families after 90 days of employment

Complimentary and discounted admissions to 100+ Florida theme parks for employee and/or their families

30% Employee Discount at Naples Zoo Gift Shop & Zoo cafes