- Professional
- Office in Jakarta
GEA Group is seeking a proactive and detail-oriented Service Sales Support Executive to join our Liquid & Powder Technologies (LPT) division. This role is essential in supporting the service sales team while actively engaging in spare-part sales activities (30-40%) to drive growth in GEA aftermarket services. You will collaborate closely with internal stakeholders and customers to deliver spare-part solutions that ensure optimal performance of GEA equipment.
Responsibilities / Tasks
Sales Support & Coordination
- Prepare and manage service and spare part quotations, contracts, and proposals for LPT equipment.
- Handle invoicing, purchase orders, and monitor shipment, clearance, delivery, and accounts receivable, in coordination with internal and external stakeholders.
- Maintain CRM records and track service sales pipelines and open quotations.
- Support the preparation of service agreements, including preventive maintenance contracts and spare parts packages.
- Execute orders for spare parts and field service, ensuring on-time delivery to customers.
- Maintain the installed base database, including data entry, document control, and other administrative tasks.
- Monitor stock levels, manage inventory, and coordinate ordering processes.
- Prepare and support service documentation such as reports, manuals, and related materials.
Active Sales Engagement
- Actively identify and follow up on spare-part sales opportunities through customer visits, calls, emails, and installed base analysis.
- Participate in customer meetings, technical discussions, and commercial negotiations alongside the service sales team.
- Monitor competitor activities and market trends to support strategic sales initiatives.
- Serve as a key point of contact for customers regarding spare-part inquiries and follow-ups.
- Ensure high levels of customer satisfaction through timely and professional support.
Your Profile / Qualifications
- Bachelor’s degree in Engineering, Food Technology, Business, or a related technical field.
- Minimum 2 years of experience in sales support, customer service, or technical sales—preferably in industrial equipment or process technology.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proficiency in Microsoft Office and CRM tools (e.g., Salesforce).
- Familiarity with process equipment in food, dairy, beverage, or pharmaceutical industries.
- Understanding of service business models, including spare parts, maintenance, and digital services.
- Experience in preparing technical-commercial proposals and managing service contracts.
Did we spark your interest?
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