Operations Manager at Adcorpgroup

Position:

Operations Manager

Job Description:

The Operations Manager proactively ensures operational service delivery excellence on clients’ requirements through the Contracts team, as well as ensuring contract profitability across a client cluster whilst continuously seeking quality and service improvement interventions.

Location:

Pepsico Isando

Contract Type:

Permanent

Minimum Requirements:

Experience:

• Min 3-5 years’ experience in a management role within process driven working environments and or industries.

• Warehouse and production industry experience would be an essential

• FMCG experience advantageous

• IR/CCMA experience advantageous

• Exposure to unionized environments would be an advantage

• People and Performance Management

Qualification:

• Grade 12 or NQF 4 related Qualification

• Tertiary business qualification ideally in logistics, supply chain management or process / industrial engineering

Additional Requirements:

N/A

Roles and Responsibilities:

Operations Effectiveness and Efficiency

• Ensure operational effectiveness of solutions aligned to commercial offering agreed upon

• Identification of opportunity within individual operations to find efficiencies and to evolve service offerings

• Develop balance scorecards driven by KPI’s that drives the daily operational focus

• Financial alignment and management of every service offering to ensure agreed levels of profitability

• Implementation and management of new and existing strategies linked to operational efficiencies and business imperatives

Recruitment and Selection

• Ensure operational teams recruitment and selection of employees is according to client operational requirements and standard operating procedures, through sign off/agreement with requisitions to resource centre

• Monitor and manage weekly activity reports from resource in terms of quantity (fill rate) and quality

• Ensure there is a skills match linked to individual project and locations

• Monitor inductions conducted by operational teams and follow up on outstanding inductions

• Ensure quality of inductions conducted against standardised guidelines through random audit

Industrial Relations

• Monitor IR activity of cluster and include on stats dashboard

• Escalate potential risk to client or Business Unit Manager/ ER Manager/ Operations Executive

• Chairing of disciplinary hearings as required

• Ensure understanding of, changes to and compliance with relevant bargaining councils and understanding the relevance of these provisions to various contracts

• Support Business Unit Manager / ER Manager in preparation for CCMA cases

• Handle CCMA cases when required

• Drive harmonious industrial relations climate through contact meetings with relevant union officials and shop stewards when required

Production Management

• Analyse shift management reports

• planning and organising production schedules

• assessing project and resources requirements

• overseeing production processes

• determining quality control standards

• monitoring the production processes and adjusting schedules as needed

• Ensure team compliance with payroll standard operating procedures

• Attend to escalated payroll queries

• Ensure delivery of client reports by Contract Management team when required and monitor quality thereof

• It is advisable although not critical for the Operations Manager to utilise a weekly operations dashboard which is updated weekly to ensure smooth running of operations for cluster

• Monthly reporting to BUM re full spectrum of responsibilities including contract specific figures

• Ensure maintenance of employee files by operational teams through auditing of files monthly of a representative sample

Client Relations Management

• Establish and build a relationship with client management

• Develop understanding of the nature of the clients business and their requirements

• Understand client requirements and ensure service delivery compliance according to agreed terms in respect of:

o Daily/weekly scorecard meeting requirements

o Site visits

o KPI’s

• Develop operational SOP per client according to SLA

• Attend formal meetings at client with Business Unit Manager / Operations Executive when required

• Develop awareness of client needs and business and identify potential opportunities within client and communicate to BUM / KAM/ Sales

• Resolve escalated queries with client or further escalate to BUM if necessary

• estimating, negotiating and agreeing budgets and timescales with clients and managers

• re-negotiating timescales or schedules as necessary

• liaison with buyers and scheduling team based on operational requirements

Health and Safety

• Monitor and IOD’s and analyse and investigate trends

• Make recommendations in terms of preventative measures

• Maintain on-site Health and Safety files

• Conduct on-site risk assessments

• Manage all SHEQ requirements in the operational area on our clients site

Cost Management

• Compile client costings and negotiate increases annually

• Provide forecasts for BUM when required

• Continuously liaise with Accounts Receivable and client to ensure escalated queries are resolved

• Review of age analysis monthly and in accordance with SLA and flag any issues

• Attend telecoms when required to resolve problem accounts

• Analyse weekly stats per responsible client and highlight inconsistencies or irregularities and investigate reasons for these

o Sick leave and FRL

o GP%

o Sundry billings

o Billing accuracy

• Monitor and Manage PPE costs per employees per site and conduct random PPE audits

• Monitor and Manage transport and training costs

• Monitor operational delivery costs

• Manage profitability of each aspect of the operations

• Provide link between project staff (e.g. learner ships, key accounts, sales) and operations and ensure execution of agreed group commitments

Sales

Pre-sales

• Attend site visit with sales team to conduct needs analysis

• Assist Sales to compile costing

• Assess availability of operational resources to deliver on client requirements

• Brief resource team of potential assignees required for client

Post-sales

• Provide input into the development of the transitional start up plan

• Execution and Monitoring of transitional plan

• Ensure final sign off with Sales

People Management

• Recruitment of direct reports according to HR standard operating procedures

• Ensure that direct reports attend induction and relevant training arranged

• Daily management and development of direct reports

• Performance management and development of direct reports according to HR standard operating procedures

• Ensure adherence to all HR Policies and procedures

• Reviewing employee performance

• Identifying training needs and ensure execution with HR

Competencies

• Knowledge of labour relations and employment legislation

• Knowledge and understanding of payroll associated administration and processes

• Understanding of the Clients Business (Industrial Services)

• Computer literacy (Word, Excel, Outlook) with advanced Excel skills

• Strong numeric and verbal reasoning ability

• Excellent English verbal and written communication skills

• Quality Orientation

• Assertive

• Persuasive

• Strong interpersonal and networking skills

• Conflict resolution/Negotiation skills

• Customer service orientation

• Planning and organising skills

• Problem solving ability and initiative

• Stress tolerance (resilience)

• Deadline driven

• Technical skills

• Project management skills

• Team working skills

• Entrepreneurial

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