Branch Manager at BayPort Credit Union

POSITION SUMMARY:

The primary purpose of the Branch Manager position is to provide excellent quality service to current and potential Credit Union members. The Branch Manager is responsible for working with staff to meet or exceed sales and service goals, providing quality service to the members, coaching and developing assigned staff, and overseeing daily operations of the branch.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Leads the branch team in daily operating functions.
• Supervise branch staff, including Assistant Branch Manager, Head Teller, MSRs and Tellers
• Serve as a liaison between the member and the credit union by responding to member requests, problems/concerns in a timely and professional manner
• Cultivate and maintain solid member relationships through service excellence, identifying and anticipating member needs and making product recommendations
• Lead sales and service initiatives and on-boarding efforts
• Coach staff on service excellence, referrals and branch goals; Conducts Sales Meetings; Leads by example

QUALIFICATIONS AND REQUIREMENTS:

Required Education: High school diploma or equivalent required.

Required Experience: Proven experience in banking, financial services, or customer service.

Preferred Experience: At least 5 years of experience in banking or financial services, with a minimum of 2 years in a supervisory or management role. 

Skills and Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values:  Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop teams.
• In-depth knowledge of financial products, services, and regulations.
• Proven track record of achieving sales and service goals, with a focus on enhancing the member experience.
• Strong problem-solving and decision-making abilities, with a keen eye for detail.
• Proficiency in using financial software, Microsoft Office Suite, and other relevant tools.
• Ability to handle complex member issues with professionalism and tact.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.