Customer Account Manager - Amazon at Unilever

Job Title: Customer Account ManagerWork Level: 2ADuration: 12 months coverLocation: KingstonTravel: Yes - Local travel to Amazon offices London (10-15%) ABOUT UNILEVERUnilever is one of the world’s leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace”JOB PURPOSEIn a landscape shaped by economic pressures, rising consumer expectations and tighter regulation – the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for ‘convenience’ with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to ‘win and lead’. eCommerce is a major growth and equity driver for Unilever. Amazon comprises an experienced team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double-digit growthMAIN RESPONSIBILITIES • Build strong and sustainable customer relationships with Amazon• Negotiate effectively with Amazon, e.g. annual negotiations, trade terms, funding etc according to the Unilever (UL) strategy for your assigned category • Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms etc• Develop and deliver the customer strategic business plan for your category, and the joint business plan, working closely with CSP, Category and Brand Managers as well as the Media team• Develop and deliver an optimal promotional plan for the year (including selling the plan with the customer)• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored• Work closely with Customer Account Executive (CAE) to ensure administrative aspects of promotions are completed and actioned• Manage the customer P&L for assigned category and the overall level of customer investment• Manage in-month operational performance vs forecast, working closely with CSP, Demand Planners and Supply Chain• Manage account financials elements following UL designated processes accurately and efficiently• Responsible for Monthly Business Reviews and Quarterly Business Reviews (internally and externally) with the support of CAE• Delivery of all Key Performance Indicators (KPIs) for assigned category Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift. WHAT YOU NEED TO SUCCEED Experiences & Qualifications • Customer management & selling essentials - ideally previous experience of performing a CAM role • Prior commercial experience and exposure to P&L • Proven history of working within a team environment • Prior experience of leading and developing a direct report (s) preferable • Minimum 3 years relevant Account Management experience • Amazon 1P or eCommerce account management experience preferableSkills · Customer management & selling essentials· Strong Communication skills· Experience of leveraging big customer relationships · Proactive and curious mindset· Stakeholder management · Strong negotiation skills· Microsoft Office - Excel proficient ALL ABOUT YOU• You love to win and have fun doing it: Your eye is always on the prize, proactive approach to problem solving and you have a history of achieving your targets. • You have a positive mindset and are constantly curious and share along the way: You have an eye for detail and enhancing performance as well as sharing your ‘success’ and learnings with the wider team• You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better• You have a high level of energy with the insatiable appetite for learning• You possess strong negotiation skills and the ability to influence • You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models• You are able to build strong internal and external relationships and are comfortable working in a collaborative environment• You possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you Apply Now