Video Teller Machine Representative at Maine Community Bank

Description

Department: Customer Service Center

Reports to: Customer Service Center Manager

FLSA: Non-Exempt

Last Modified: 11.20.24

Job Summary:

Responsible for assisting customers via Video Teller Machines, which includes completing a variety of teller transactions, providing expert customer service, participating in sales initiatives, and ensuring operational compliance. Also supports other Customer Service Center functions, as needed.

Essential Functions:

• Responsible for providing a variety of teller functions for customers through the Video Teller Machine. 
• Provides professional, courteous, and efficient service to all internal and external customers as established by communicated expectations and in alignment with our brand and service standards.
• Responsible for identifying opportunities to refer products, services, or other lines of business and/or vendors that may provide needed services to customers.
• Responsible for sales goals and participating in activities designed to meet assigned goals.
• Strong knowledge of the Bank’s products and services and the ability to recognize these with customer needs.
• Maintains knowledge of resources to assist in meeting customers’ financial needs.
• Maintains privacy and integrity of customer information.
• Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to Bank policies, procedures and information security.
• Maintains a professional workspace environment, both remote and in-office.
• In-branch consumer OLB set-ups and call backs.
• Purge Inactive OLB & Bill Pay customers.
• Token Activations.
• Review closed account report and remove OLB & Bill Pay Access.
• Process credit card payments accurately.
• Performs other duties as assigned.

Skills, Experience, and Training Required:

• Excellent customer service skills. 
• Completed or scheduled Product Knowledge class.
• Provides excellent communication skills and professionalism in a video environment.
• High school diploma or equivalent and a minimum of 1 year of experience in a similar customer service and/or sales position; or equivalent combination of education and experience. 
• Previous banking experience preferred.
• Strong working knowledge of Microsoft Office.
• Highly adaptable to various tasks requiring accuracy, flexibility, and a high degree of confidentiality.  
• A demonstrated ability to prioritize and accomplish varied tasks is required.
• Strong attention to detail and organizational skills are essential. 
• Demonstrates ability to work independently while demonstrating sound judgment and decision-making skills.

Physical Requirements and Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds on a regular basis. 
• Workspaces are generally comfortable and pleasant.