Loyalty Marketing Manager at Food City

Job Functions:

• Provide marketing support on a daily and weekly basis
• Create, verify, and test promotions for weekly ads, coupons, mailers, special promotions, and other Marketing initiatives daily
• Provide communication throughout the company at all levels concerning Loyalty Marketing initiatives
• Assist with Marketing special events, as needed
• Analyze operating practices within the Loyalty Marketing department to create and revise Loyalty Marketing Policy and Procedures manuals for each job function within the Loyalty Marketing department
• Compile information and provide reporting regarding Loyalty Marketing promotions and customer behavior
• Compile, determine eligibility for, and monitor ValuCard sweepstakes winners and data
• Attend weekly meetings regarding promotions, customer service, report findings and others, as needed
• Assist with answering and logging customer service calls and emails, as needed
• Maintain a weekly To-Do List and share with Loyalty Marketing Department
• Assist individual stores with Loyalty Marketing inquiries
• Provide support for Marketing programs and assist with Merchandising data requests
• Participate in continuous reporting and systems training
• Compile, organize, and review Vendor Promotional Agreements
• Cross-train in all areas of the department to provide backup, as needed
• Provide assistance to the marketing department in all ValuCard programs and campaigns
• Continuously view, monitor, and report findings of competitor ads and Marketing initiatives
• Assist the Loyalty Marketing Director, as needed
• Responsible for attending on-site work during normal business hours, in the typical work week, as well as extra time as needed to fulfill job duties
• Ensure all aspects of company policy and procedures regarding good business and department practices are followed

Qualifications:

• Ability to maintain a high level of strict confidentiality
• Ability to discern the appropriate level of information to share with various levels of the business
• Proficient with reporting and data analysis
• Ability to work as part of a team, as well as on an individual basis to complete assigned tasks
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks
• Communicate effectively both verbally and in writing, in a professional manner
• Minimum of 2 years’ experience in grocery distribution business, retail operations, or related field preferred
• Bachelor of Science in Marketing, Business, or related field preferred but not required
• Proficient in Microsoft Office
• Ability to attend on-site work during normal business hours, in the typical work week, as well as extra time as needed to fulfill job duties