Cloud Operations Engineer at Children's Healthcare of Atlanta

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

5:00 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Serves as subject matter expert on matters related to day-to-day cloud operations and implementation within Children's Healthcare of Atlanta system. Assists in deploying, implementing and testing systems. Assists in problem resolution for cloud deployments and is responsible for responding to tickets and systems alerts.

Experience

• 5 years of experience in a technical support position
• 1 year of experience managing cloud infrastructure in an enterprise environment
• 1 year of cloud experience in Azure (preferred), Amazon Web Services (AWS), Google Cloud Platform (GCP) or other comparable cloud platform
• 1 year of experience with scripting technologies such as Bash, Terraform, PowerShell, Ansible, Bicep or Azure Command Line Interface
• 1 year of experience with server virtualization technologies and their support technologies (e.g., Azure Stack HCI, VMware, Hyper-V, VRealize, SRM)
• 1 year of experience in an Information Technology Infrastructure Library (ITIL) services framework

Education

• Associate's degree in Management Information Systems, Information Systems, related field, or equivalent technical training and work experience

Preferred Qualifications

• Experience in other cloud environments a plus
• Experience with ServiceNOW and Configuration Management Database CMDB is preferred
• Experience with Splunk and Azure Log analytics workspaces preferred
• Experience leading lunch and learns, workshops or other educational initiatives to spread knowledge and best practices related to cloud technologies
• Microsoft AZ-900 certification

Certification Summary

• No professional certifications required

Knowledge, Skills and Abilities

• Demonstrated ability to write, debug, and maintain Infrastructure as code (IaC), PowerShell and Azure CLI scripts
• Understanding of Azure networking services, including Virtual Networks, Azure Gateways, Azure vWan, S2S VPN and Azure ExpressRoute
• Knowledge of source control management, preferably with Git, and familiarity with branching strategies
• Understanding of cloud security principles and hands-on experience with Azure security tools like Azure Security Center, Azure Key Vault, Purview and Azure Firewall
• Ability to analyze and optimize cloud costs, using Azure Cost Management, billing or third-party tools
• Knowledge of cost-effective designing solutions without compromising on performance and reliability
• Ability to set up alerts and automate responses to support operational events
• Strong knowledge of Active Directory, EntraID, and other Windows server services
• Strong knowledge of Linux and AIX distributions
• Strong troubleshooting and problem-solving skills
• Strong documentation skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment

Job Responsibilities

• Designs and administers cloud deployments, including configuration of servers, workstations, virtual hosts, terminal servers, access servers, and third-party applications.
• Researches and makes recommendations for new products based on current and projected goals.
• Verifies cloud deployments and datacenters are run in accordance with guidelines set by upper management.
• Develops standards and documentation of cloud deployments and configurations.
• Responds to trouble tickets and systems alerts based on defined service level agreements.
• Acts as subject matter expert for cloud operations and cloud planning.
• Monitors and remediates scheduled system maintenance jobs proactively.
• Maintains current operating system/security patches and upgrades systems.
• Builds/provisions virtual machine templates and provisioning scripts.
• Audits all infrastructure operations technology daily processes, addresses any gaps, and validates any remediation is successfully implemented.
• Follows industry best practices in designing, implementing, and supporting infrastructure operations systems/technologies.
• Follows, performs, and completes required change request processes and documentation.
• Plans cloud deployments and maintain documentation, including deployment scripts and cloud knowledgebase articles.
• Provides integrated systems planning, recommends new or different technologies to enhance current systems.
• Partners closely with other teams, program and project managers, infrastructure leaders, and application development teams to ensure a consistent approach to technology roadmap and information assets which process and store data.
• Works with developers and subject matter experts to establish technical standards for application design and technology, including web applications, mobile technology, cloud technology, and subscription services.
• Participates in P1 leadership escalation management when requested.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

1575 Northeast Expy NE

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