Travel & Expense Client Support Specialist at Stony Brook University

%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cimg src=%22http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg%22 _fcksavedurl=%22http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg%22%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3ERequired Qualifications (as evidenced by an attached resume):%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBachelor%27s degree (foreign equivalent or higher). In lieu of a Bachelor’s degree, an Associate’s degree and two (2) years of directly related full-time experience may be considered. Two (2) years full-time professional work experience in accounts payable, accounting, procurement, customer service, or a finance-related field. Proficiency in Microsoft Office Suite and/or Google Workspace.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EPreferred Qualifications:%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBachelor%27s degree (foreign equivalent or higher) in Accounting, Business, or a Finance-related field. Three (3) years of full-time work experience in accounts payable, accounting, procurement, customer service, or a finance-related field. Experience in higher education, public sector, and/or a unionized setting. Experience working with a travel and/or expense management program or company. Experience working with the Concur Travel %26amp; Expense system.%26nbsp;%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EBrief Description of Duties:%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe Travel %26amp; Expense Client Support Specialist reports to the Assistant Director of Procurement, Travel %26amp; Card Programs, and delivers excellent customer service, providing administrative and technical support to Stony Brook University, Medical Center, and Long Island State Veterans Home (LISVH) faculty/staff/students. The Specialist must have strong problem resolution and trouble-shooting skills, be able to work independently, simultaneously manage multiple priorities and tasks, and must display high levels of discretion and confidentiality.%26nbsp;%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l2 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EConcur Administration:%3C/strong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in the expansion of the Concur T%26amp;E system, working with Concur consultants and IT partners.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPerform configuration tests before implementing on the production site of the T%26amp;E system.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in maintaining configurations of the Concur T%26amp;E system, including, but not limited to, loading Graduate Student Assistant (GSA) per diems and IRS mileage rates.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBuild a solid relationship with the University’s Travel Management Company (TMC) and assist in expanding the use of the on-line booking tool.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EConcur Client Support:%3C/strong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EServe as a Subject-Matter Expert (SME) regarding all aspects of the Concur Travel %26amp; Expense (T%26amp;E) system.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in handling Concur Travel %26amp; Expense technical support issues via phone, email, and chat submissions, and escalate cases to Concur where necessary.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECommunicate and build a solid relationship with SBU’s Division of Information Technology (DoIT) department, working collaboratively towards the resolution of technical integration issues.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ERespond to T%26amp;E issues/inquiries regarding pre-approvals, employee reimbursements, reconciliations, booking, etc.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECreate, maintain, and monitor a log of all system issues to analyze for proficiency.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEnsure issues are being addressed in a timely manner and followed through to resolution.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in monitoring travel systems for the successful integration of expense reports to Enterprise Resource Planning (ERP) systems.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in handling supplier file issues related to the T%26amp;E system.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l4 level2 lfo2;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EHelp employees navigate through the on-line booking tool while fielding policy driven booking questions.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EConcur Training:%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level2 lfo3;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in training stakeholders on features and functions of the Concur Request, Expense, and On-Line booking modules, promoting a positive experience.%26nbsp;%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level2 lfo3;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in developing and updating T%26amp;E training materials and user guides.%26nbsp;%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level2 lfo3;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in maintaining accurate, up-to-date information on the T%26amp;E website to ensure stakeholders are informed of changes to policies and procedures.%26nbsp;%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l3 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3ECompliance Management:%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l3 level2 lfo4;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssist in the review and approval of employee travel expense reports in accordance with guidelines using the Concur system.%26nbsp;%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EAdditional Duties %26amp; Responsibilities as Assigned:%3C/strong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level2 lfo5;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EOther duties or projects assigned as appropriate to rank and departmental mission.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;%22%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3ESpecial Notes:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThis is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EIn addition to the employee%27s base salary, this position is eligible for %244,000 UUP annual location pay, paid biweekly.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThis position may be eligible for alternative workplace arrangements/telework (remote or virtual).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFor this position, we are unable to sponsor candidates for work visas.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EResume/CV and cover letter should be included with the online application.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3E%3Cstrong%3EStony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.%3C/strong%3E%3C/i%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EIf you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit%3C/span%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.stonybrook.edu/commcms/oea/%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EOEA%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3EIn accordance with the Title II Crime Awareness and Security Act%3C/i%3E a %3Ci%3Ecopy of our crime statistics can be viewed%3C/i%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.stonybrook.edu/police/%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3E here%3C/i%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3E.%3C/i%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EVisit our%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.stonybrook.edu/jobs/working-here/%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E %3C/span%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EWHY WORK HERE%3C/strong%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E %3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3Epage to learn about the %3Cstrong%3Etotal rewards%3C/strong%3E we offer.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Apply Now