Inside Sales Representative (Home Warranties) at Cinch Home Services

 Key Responsibilities

• Handle inbound and outbound calls to prospective customers interested in home warranty services.

• Educate and consult homeowners on the benefits, coverage options, and pricing of our warranty plans.

• Follow a structured sales process to drive high conversion rates and meet or exceed sales goals.

• Qualify leads, understand customer needs, and recommend the best warranty solution.

• Maintain accurate records of customer interactions in CRM systems (e.g., Salesforce, HubSpot).

• Overcome objections and use consultative selling techniques to close sales.

• Collaborate with Marketing and Sales Leadership and peers to continuously improve scripts, strategies, and processes.

• Stay informed on product updates, promotions, industry trends, and competitors.

• Uphold excellent customer service standards to foster long-term customer satisfaction.

Requirements

• 5+ years of inside sales, call center, or telesales experience (home services, insurance, or warranty sales preferred).

• Proven ability to meet and exceed sales targets in a fast-paced environment.

• Strong phone presence, active listening, and consultative selling skills.

• Proficiency with CRM software (Salesforce, HubSpot, or equivalent) and Microsoft Office (Excel, Word).

• High energy, resilience, and a competitive, goal-oriented mindset.

• Excellent verbal and written communication skills.

• Ability to work flexible shifts, including some evenings and weekends, if needed.

Preferred Qualifications

• Experience selling home warranties, home services, insurance, or real estate-related products.

• Knowledge of basic home systems (HVAC, plumbing, appliances) a plus.

• Bilingual (English/Spanish) is a plus.