Leaves Administration Supervisor at Albertsons Companies

• Supervise, coach, develop, motivate, and lead a team of LOA administrators to achieve optimum performance and comply with all company policies and procedures.  

• Serve as a first-level resource for the LOA team. Team Supervisors will ensure that their team is knowledgeable of state and local leave policy.  

• Serve as a point of escalation for associate concerns and to resolve complex issues escalated by divisions or senior management. 

• Assist with continuous improvement in processes, policies, and development of standard operating procedures (SOPs), as needed. 

• Research and follow up on calls which could not be resolved within the pre-established time limit. Sets realistic time deadlines for research, exhausts all available resources to obtain information, evaluates conflicting information, and zeros in on essential communication.  

• Provide reports and updates to Senior Manager regarding team members’ performance and the team's production results. Devise, present, and conduct improvement plans as needed. 

• Maintain weekly production data on LOA administrators using designated knowledge management systems and processes.  

• Maintain reports, letters, and other artifacts as needed to adjudicate claims using designated knowledge management systems. 

• Responsible for enforcement of company policy through corrective action for immediate staff (as needed). 

• Be knowledgeable of company policy inside and out and do not hesitate to address non-compliance. 

• Regularly informs superiors of problems. Communicates with and coaches LOA administrators, so formal corrective action is rarely needed. 

• Attend / Conduct weekly meetings for planning hours, volume, staffing, and cost containment.  

• Takes a participative approach to meetings and helps others with problems beyond his / her control.  

• Attend / Conduct weekly meetings for morale focus groups, shift meetings, positive news. 

• Serve on interview panels and participate in the final selection of new administrators. 

• Communicate performance against department goals on a weekly basis. Identifies team members' strengths and areas for improvement. Delivers feedback to team members directly and constructively. 

Experience Level:  

• Two (2+) plus years of supervisory experience required. 

• Four or more years of leave management experience in a large organization. 

• Four or more years of a human resources or benefits operation. Emphasis on Federal and State compliance, such as FMLA, is desired. 

Skills and Experiences:  

• Extensive PC knowledge, specifically in MS Office software applications. 

• Extensive knowledge of Internet and web browser applications. 

• Excellent interpersonal skills. 

• Excellent Oral and Written communication skills. 

• Ability to work under pressure in a fast-paced environment. 

• Organizational skills – attention to details. 

• Flexibility regarding work hours mandatory (24/7 department). 

• Strong Knowledge of Oracle HR modules, PeopleSoft HRMS application, or similar software. 

• Advanced knowledge of Federal, State, and Local Laws, Human Resource, and Benefits. Labor Relations and union environment experience a plus. Subject matter expert of FMLA, ADA, USERRA, HIPAA, and requirements of various states.  

• Specialized knowledge of leave management systems, especially ClaimVantage 

• Excellent communication skills, both oral and written, to have the appropriate level of interaction with customers interpreting policies, procedures, and technical applications in a positive fashion. 

• Must be highly skilled with Microsoft Office applications, including Word, Excel, Access, and PowerPoint. 

• Proven team player with excellent customer service skills.  

• Must be able to manage confidential information. 

• Solid judgment and decision-making skills to ensure all tasks are performed timely, legally, and ethically