Ticket Scanning Supervisor at The Highlands at Harbor Springs

The Highlands is currently seeking a new Ticket Scanning Supervisor to join our team. You will be responsible for assisting with hiring, training, and supervising the ticket scanning team working alongside Team Leads and management, ensuring any guest using the ski lifts has an active and valid pass. You will be utilizing and becoming familiar with RFID scanning equipment to assist fellow team members and confirm the validity of guest passes. You will answer questions for your fellow scanners and guests. This is a full-time seasonal position with flexible scheduling and a fun work environment! 

Employee Perks: 

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. 

• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. 

• Dining Discounts – Receive 25% off at Boyne restaurants. 

• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. 

• Free Water Park Passes – Access to Avalanche Bay Water Park. 

• Lodging Discounts – Special rates for friends and family. 

• Tuition Reimbursement – Support for continuing education. 

• Housing Availability – First-come, first-served team member housing. 

• Health Insurance – Available for Full-Time Year-Round Team Members. 

• AllyHealth – Access to health services for all employees 

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands 

Our Core Values: LEADS by Serving 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. 

• Long-Term Thinking 

• Excellence in Execution 

• Attitude is Everything 

• Develop Create People  

• Serve our team members first so they can, in turn, serve our guests and community 

Essential Job Functions (including but not limited to,): 

• Assist in hiring, training, daily supervision, delegation, coaching and motivation of ticket scanning staff. 

• Ensure scanning staff is timely, in safe working environments, while providing an elevated level of service and great work ethic. 

• Daily audit on performance and appearance of staff members in management assistance.  

• Lead staff in morning set-up of mazes at the lift and with scanning equipment.  

• Ensuring proper rotation for breaks between lifts. 

• Examine tickets or passes to verify authenticity and verify validity. 

• Understand ticket/pass products sold by the company and error messages on scanning equipment, while coordinating with ticket office/hotseat to fix any invalid products in a timely and professional manner. 

• Ensure integrity of passes by greeting guests by name, and confirming pictures match the guest entering mazes. 

• Ability to aid with directions and other information pertaining to the resort, acting as an ultimate resort host. 

• Assist with established goals for the department, objectives, strategic planning, and support of The Highlands vision, missions, and goals.  

• Working with managers to identify areas for improvement and develop plans to implement them. 

• Strong knowledge of computers including RTP and Microsoft Office. 

• Attending meetings as MOD in absence or along with the Ticket Scanning Manager. 

• Must demonstrate initiative on finding the answers to questions where one does not know the answer. 

• Excellent organizational and problem-solving skills with the ability to handle multiple tasks (sometimes interrupted). Ability to establish and maintain effective working relationships and interact with others. 

Required Qualifications (knowledge, skills, certifications, education, etc) 

• At least 4 years of Guest Service Experience 

• At least 2 years of Leadership Experience 

• High school diploma or GED 

Physical Demands: 

• Must be able to walk or stand 6-8 hours per day  

• Ability to lift 55+ pounds 

• Must be capable of occasionally squatting, bending, kneeling, reaching, balancing, and able to shovel or move occasional snow. 

Supervisory Responsibilities: The supervisor works closely with supporting management in supervising 30+ employees in the Ticket Scanning Department. Carry out responsibilities in accordance with the organization policies and procedures. Responsibilities in assisting with training employees; planning, assigning, and directing work; addressing complaints and resolving problems. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee is exposed to extreme cold, wet, and/or humid weather conditions, and occasional blizzard and extreme storm conditions. Moving mechanical parts and moderately loud work environments. 

Position type and expected hours of work: This is a full-time seasonal position, daytime with weekends and holidays.