Service Management at Flowserve

Role Summary: 
As a Service Management , you will play a pivotal role in supporting service delivery, warranty management, and operational excellence at our facility. Working alongside an experienced employee during a structured transition period, you’ll help bridge critical gaps in service management, warranty integration, and inspection processes, contributing to both customer satisfaction and audit readiness. 

Key Responsibilities:

Service & Site Support: 

• Coordinate with customers regarding field issues, warranty complaints, and resolutions 

• Provide product support for site commissioning, service, and repair activities 

• Build and maintain strong customer relationships through proactive communication and issue management 

• Support training and cross-training initiatives for Flowserve products 

Warranty & Quality Integration: 

• Assist Quality Engineers in providing data for trending and analysis 

• Work with Quality Engineers to improve customer experience (CX) 

• Support efforts to reduce repeat field issues and close feedback loops rapidly 

Technical & Commercial Operations: 

• Process orders and provide technical and commercial documentation 

• Read and evaluate customer specifications and requirement documents 

• Support in-house and on-site repairs and service activities 

Data & Issue Management: 

• Manage and track service and warranty transactions 

• Assist with audit readiness and continuous improvement initiatives 

Other Duties as Assigned: 

• Flexibly support department needs during the transition, including administrative and team-based tasks 

Preferred Experience / Skills: 

• Excellent verbal and written communication skills, with a customer-centric approach 

• Highly organized and able to manage multiple priorities in a dynamic environment 

• Proficient in Microsoft Office (especially Word); familiarity with digital documentation tools preferred 

• Experience with technical drawing tools (AutoCAD, SolidWorks, etc.) is a plus 

• Prior experience in customer service within oil & gas, power, chemical, water, or general industries is strongly preferred 

• Demonstrated ability to identify and implement technical solutions for complex problems 

• Willingness to travel to customer sites as needed 

• Formal electronic training via a College Degree, Technical School or Military in and 3-5 years related experience 

• Experience in warranty management, inspection, or quality functions is desirable 

Special Considerations: 
This is a transitional, high-impact role ideal for candidates with a strong background in field service, warranty/quality integration, and process improvement. You will be instrumental in supporting our rebalance initiatives—especially those related to service management and warranty trending while ensuring a smooth knowledge transfer and operational continuity. 

Why Join Us? 
You’ll have the opportunity to influence our evolving service and quality management strategies, collaborate with cross-functional teams, and make a measurable difference in customer satisfaction and operational effectiveness.