Rooms Division Manager at Hilton Hotels & Resorts / Conrad London St. James Hotel

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! 
 

At Conrad London St. James, we are creators of exceptional experiences for the modern luxury traveller. As a Rooms Division Manager, you will play a pivotal role in shaping the guest journey, leading with passion, precision, and a commitment to excellence that defines the Conrad brand.
We are seeking a visionary leader who will not only oversee the day-to-day operations of the Rooms Division but also elevate luxury service to new heights, ensuring every guest interaction is intuitive, refined, and unforgettable.

A World of Rewards:
•    Competitive Salary plus HOD Bonus 
•    A global travel program for team members
•    Meals whilst on duty
•    To be part of a fabulous team

What will you be doing?
As Rooms Division Manager, you will be responsible for the seamless coordination of all Rooms Division departments: Concierge, Front Office, Housekeeping, and Guest Relations. You will champion our Conrad pillars: Bold Design, Purposeful Service (passionately delivered), and Experiences with Impact and lead a team that serves boldly, anticipates needs, and crafts unforgettable moments 
 

Your key responsibilities will include:
•    Leading luxury operations across the Rooms Division to ensure flawless guest experiences.
•    Championing guest satisfaction, using feedback and insights to drive continuous improvement.
•    Curating a culture of excellence, ensuring every team member embodies the spirit of modern luxury.
•    Managing departmental budgets with precision, optimizing resources while maintaining elevated standards.
•    Setting strategic goals and aligning team performance with brand expectations.
•    Upholding brand and Forbes Travel Guide standards in service delivery and guest engagement.
•    Champion sustainability and local culture—inform guests about our initiatives, and how we use locally and sustainably sourced materials and ingredients.
•    Uphold immaculate grooming, sophisticated luxury language, and flawless presentation across all guest areas and offerings
•    Developing talent through coaching, mentoring, and succession planning.
•    Ensuring compliance with health, safety, and security protocols.
•    Collaborating cross-functionally to deliver a seamless and personalized guest journey.
•    Driving loyalty through deep knowledge of Hilton Honors and its benefits.

What are we looking for?
We are looking for a luxury hospitality leader who is passionate about service, detail-oriented, and thrives in a dynamic, guest-centric environment.
A luxury hospitality leader who:
•    Brings proven Rooms/Front Office Management experience (luxury or lifestyle preferred).
•    Inspires through a refined, people-first leadership style; communicates exceptionally; and thrives under pressure.
•    Demonstrates strong financial acumen and rigorous operational discipline.
•    Embodies Conrad service standards: authentic connection, purposeful, personalized interactions, and heartfelt care in every detail. 
•    Is passionate about destination storytelling and integrating sustainability and local culture into the guest experience.
•    Is accountable, resilient, and adaptable, with the confidence to make empowered decisions that delight guests
•    Is familiar with Property Management Systems and modern luxury service tools.
Preferred
•    Degree in Hospitality or related field.
•    Experience leading service innovation and personalization at scale within a luxury brand.
•    A track record of innovation in guest experience and service personalization.