Sales Engineer at AFCO Performance Group

AFCO Performance Group Sales Engineer

Sales & Customer Service Representative

Reports to: Drag Program Manager

Position Overview:

Delivery of exceptional sales and customer service by possessing technical knowledge and skills to be an expert in the drag race and circle track markets. This role plays a key part in driving sales growth and enhancing customer experience across all AFCO Performance Group (APG) brands.

Key Responsibilities:

• Build and maintain relationships with assigned APG accounts to support long‐term growth and profitability.
• Identify and pursue new B2B sales opportunities—both within and outside of the racing
• Submit new product ideas to the product development team and assist in completing the This effort could include fabrication, machining, welding, installation, and testing products.
• Interface with the AFCO shock technicians to improve products for the drag racing, and circle track markets. Additionally, ensure that valve codes and required quality documentation aligns with critical customer requirements.
• Collaborate with Marketing to support projects and contribute content ideas for social media and other marketing platforms.
• Effectively execute company sales promotions and marketing
• Use CRM, ERP, and other software systems to manage and support customer
• Share workflow improvement suggestions to enhance the overall customer service
• Resolve customer concerns promptly and thoroughly, exceeding expectations whenever
• Assist leadership by generating spreadsheets, reports, and other materials to improve team communication and performance.
• Remain logged into the Call Center system and available to take customer calls and enter orders when needed.
• Follow up regularly on open customer service cases to ensure timely
• Handle walk‐in customers at the counter and process orders as
• Continuously improve product and industry knowledge through internal collaboration, trade shows, races, and customer visits.

• Respond to billing, technical, shipping, and other general inquiries accurately and professionally.

Skills & Qualifications:

• Strong communication and relationship‐building
• Ability to effectively use Microsoft Office products such as Excel and
• Effective decision‐making and written communication
• Organized, detail‐oriented, and proactive in solving
• Ability to work independently and as part of a collaborative
• High level of professionalism and customer service

Requirements:

• Travel to races, events, and dealer locations may be
• CDL, “Commercial Driver’s License” will be required within the first 12 months of
• Strong interpersonal skills and a passion for delivering positive customer
• Self‐motivated with a strong work ethic and drive to achieve above‐average
• Team‐first attitude with the flexibility to support multiple brands and