Account Operations Supervisor at Integrated Merchandising Solutions LLC

We Value What Makes You, You 

IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS. 

Who Are You? 

You think critically and solve problems. You can handle a variety of tasks and work on multiple projects at once.  

Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life. 

What’s the Opportunity? 

The Account Operations Supervisor will drive key IMS operational processes and systems, work across internal departments collaborating with teams in account, production, and client service. The Account Operations Supervisor will focus on process and workflow including management of data, print production, kitting/fulfillment, logistics and general troubleshooting.  This role requires a strong attention to detail and this person will have the ability to multitask in actioning key activities and aid in achieving key milestones in support of client campaigns.

Primary Responsibilities Include: 

• Work closely with client, agency partners and internal teams to understand campaign objectives, driving the coordination and delivery of monthly National campaigns.
• Leverage the back-end ERP database for a variety of activities supporting the operation of the account. Activities include maintaining product catalog, creating item records, maintaining client profiling, and campaign program data.
• Assist with determining production quantities, element versions, developing project timelines, and preparing distribution orders using the profile database.
• Coordinate the collection of data, validating implementation and accuracy of information input into the database; analyze data to identify inconsistencies/issues in reporting.
• Lead building, tracking and reporting of kit distributions.
• Work closely with internal departments including Account Services, Production, Client Services, Warehousing and Finance.  Providing back-up support for cross-functional teams.
• Assist with the development and maintenance of a newly launched campaign management platform.
• Field day-to-day inquiries from Client, Agency partner or IMS Manager.
• Be responsive to client requests and needs. Provide thoughtful, concise, well-written, consistent communication.
• Oversee, understand, and manage inventory and field portals to ensure clients have an accurate understanding of items and item levels available.
• Collaborate with internal and external teams to maintain a systematic process flow involving integration with multiple manufacturers, warehouses, transportation groups, and billing departments.
• Use IMS reporting tools to gain insight on key trends like inventory usage, shipment details, and spend data. Use reporting tools to proactively spot and troubleshoot potential issues.
• Assist in various special projects as assigned by Manager.
• Work with the team to evolve and drive continuous process improvements.
• Deliver executional excellence and first-in-class service to clients.
• Demonstrate strong problem-solving skills.
• Some travel required.

The Skills and Experience You Have

Qualifications:

• Bachelor’s degree or equivalent experience with a proven history of career progression.
• 2-4+ years of experience in client service, account management, or similar customer-oriented environments.
• Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines.
• Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team.
• Critical thinking, strong analytical skills and problem-solving ability.
• Ability to maintain professional demeanor under pressure.
• Proficiency in Microsoft Office Suite products (Adobe, Word, PowerPoint and Excel - advanced Excel skill is a plus).
• Ability to formulate, build and run queries within data analytics platforms.

Preferred Qualifications:

• Fundamental knowledge of print and/or branded merchandise production.
• Online survey and data insights experience with Power BI or similar platforms.
• Comfortable working in Salesforce or similar platforms to organize, maintain, and analyze data efficiently.
• QSR, Retail and/or CPG experience.

What We Offer

In addition to playing an important role at IMS, you'll receive: 

• Competitive salary 
• Medical, dental, vision, and 401(k) with match 
• Generous PTO policy 
• Robust peer recognition program 
• Training and development opportunities 
• Commitment to growing and enhancing our organizational culture 

 Who We Are 

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality.  Visit us at: www.IMSretail.com.  
 
IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com). 

IMS is an Equal Opportunity Employer 

The salary range for this job is $52k to $59k - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors such as certain certifications that may be desired for this role.

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