- Professional
- Office in Indianapolis
Position Title: Vehicle Maintenance Quality Assurance Specialist | Safety Sensitive: Yes |
Supervisor’s Title: Maintenance Director | FLSA Status: Exempt |
Department: Preventative Maintenance | Division: Operations |
ABOUT US
We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.
WHO WE ARE
A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit.
At IndyGo, getting people from one place to another is much more than just moving riders: it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas.
We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.
INDYGO MISSION
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.
Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.
Diversity: We promote, embrace, and value all individuals.
Safety: We ensure safe and secure environments.
Excellence: We strive for quality in everything we do.
Teamwork: We actively promote effective communication, collaboration, and partnerships.
Respect: We value and treat all with dignity.
BENEFITS WE OFFER
- Full-time positions with guaranteed 40 hours/week.
- Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
- Free on-site wellness clinic for employees and their families.
- Retirement plan (401A and 457B).
- Tuition reimbursement.
- Free IndyGo transportation for employees and their families.
- Federal Loan Forgiveness Program
POSITION PURPOSE
The Vehicle Maintenance Quality Assurance Specialist is responsible for performing complex quality assurance observation and assessment of repair work performed in the Maintenance department. The purpose of this role is to support the efficient performance of maintenance by the team, evaluate repair trends and inefficiencies and provide assessment for continuous improvement. Position is responsible for data collection and analysis; field assessments of bus repairs work orders; fact-finding; technical evaluation of assets, systems and processes; document/records review; reporting; and the promotion of process standardization, compliance and traceability. The QA Specialist further provides input and assessment results to management teams to support the safe and successful implementation and sustainability of quality programs.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To be successful in this role, a team member must be able to perform the functions listed below in a satisfactory manner. The company will make reasonable accommodations to enable team members with disabilities to perform these functions.
- Monitor the quality and efficiency of repairs and maintenance performed on the fleet, identifying and implementing strategies for improvement
- Generate Policy instructions/procedures and work instructions and industry best practices; performs evaluation, testing or measuring of workmanship and materials based upon specific technical and established standards for all preventative, corrective, overhaul, rebuild and remanufacture activities to determine adherence to established written procedures, policies and guidelines for specific tasks/work.
- Reviews and/or interprets complex documents such as engineering documents, drawings, schematics and diagnostic/repair manuals, policies, standard operating procedures, processes, and work instructions to determine accuracy in accordance with quality procedures, internal directives and regulatory requirements from external entities.
- Utilizes standard report structure and standardized templates to record inspection data, maintain accurate records and deliver data/results from inspection activities to direct supervisor, to ensure the provision of accurate and trackable data and maintain compliance with internal and external requirements for reporting and records maintenance.
- Maintain a quality control program for work orders completed within the Maintenance department and develop various reports every month to monitor operational efficiency
- Audit system files and work orders routinely to identify patterns of failure types and provide reports to manage for review and correction.
- Summarize repair types and identify processes and part items that create high costs, inefficiencies and the most significant volume of repairs. Identify ways to reduce and improve preventative maintenance programs.
- Analyze reports on mileage and consumables so the cost-effectiveness of individual vehicles can be tracked.
- Analyze reactive vs. preventative repairs to identify opportunities to reduce reactive repairs and increase efficiency.
- Audit and ensure all operating standards/ procedures are accurate and fully adhered to by all Maintenance employees and provide feedback to the management team.
- Monitor repair process to identify opportunities for improved efficiency, document and report findings to management.
- Develop a matrix to track quality improvement campaigns
- Classify quality assurance/control documents so they are readily accessible
- Develop and maintain a database for quality KPIs, prepare and report quality KPI metrics monthly for the entire department
- Interface with mechanics and management team for their input regarding vehicle performance, repairs, and maintenance challenges.
- Maintains knowledge of service and repair procedures for all vehicles and provides quality assurance checks on vehicle condition.
OTHER FUNCTIONS
- Performs internal reviews and follow-up activities to evaluate compliance against standard operating procedures, administrative policies and applicable regulatory requirements such as: departmental/office Standard Operating Procedures (SOPs), published internal reviews, etc.
- Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and experience.
- Associate’s degree in Automotive Technology, Engineering, Quality Control/Quality Assurance, Business Administration or related field preferred. An equivalent combination of secondary education and 1-2 years of relevant experience may be considered.
- Bus/commercial fleet maintenance and quality control/assurance in a maintenance environment preferred.
- Valid Driver’s License is required. (Will travel to different locations using company vehicle)
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
- Proficiency in using a computer and related technology, including proficiency with Microsoft Office (Word, Excel, and PowerPoint), the Internet, and audio/visual systems.
- Knowledge of engines, automatic transmissions, differentials, and other components used in the heavy vehicle and transit maintenance industry.
- Awareness of equipment repair and preventative maintenance processes.
- Ability to operate office equipment, including copiers, fax machines, and phones.
- Ability to interact with others, including groups, in person and through phone, e-mail, and written correspondence.
- Above-average decision-making and problem-solving abilities.
- Above-average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions), including the ability to apply principles of algebra and geometry.
- Ability to prioritize, classify, and manage tasks and time effectively.
- Ability to adapt to changes to meet organizational needs.
PHYSICAL DEMANDS
The physical demands described here are representative of those a team member must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable team members with disabilities to perform these functions.
Ability to work in a deadline-oriented environment.
Ability to work independently with work checked on a regular basis.
Ability to move and position self to work in confined spaces, including pits, and underneath vehicles.
Ability to occasionally transport heavy items weighing up to 50 lbs. through the facility and to the work area, for inspection.
Ability to ascend and descend ladders and stairs to work on top of and beneath vehicles.
Ability to use tools to perform electrical and mechanical maintenance testing or inspections.
The position requires exposure to heavy machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, dust, and dirt.
Ability to work night and weekend shifts due to assignments.
IndyGo is an Equal Opportunity Employer
