Daily Operations Support Specialist (PPM I) at King County, WA
King County, WA · Seattle, United States Of America · Onsite
- Professional
- Office in Seattle
About the Department
Public Health – Seattle & King County's (PHSKC) Health Care for the Homeless Network (HCHN) Street Medicine Team is hiring a Daily Operations Support Specialist (Project/Program Manager I) to join our team. We are seeking qualified candidates who are self-directed, creative, flexible and skilled in field operations and registration support, as well as being committed to an anti-racist and harm reduction practice.
This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.
Position Summary
This position reports to the Operations Analyst, providing expertise in remote patient registration, insurance screenings and enrollment, referral facilitation, and fielding calls to support the field team and operations. This position will also be responsible for maintaining 7–8 vehicles, including transit vans adapted for clinical use, safety, and daily operations such as insurance enrollment, referrals, and scheduling. It requires a subject matter expert in mobile health service vehicles to maintain operational workflows and manuals for a hybrid Street Medicine model. Responsibilities include evaluating and updating safety procedures to align with broader organizational practices, facilitating a Street Medicine Safety Committee, ensuring compliance with Community Health Services (CHS) and PHSKC regulations, and revising policies.The Street Medicine Team seeks out and brings medical, behavioral health care, and social services directly to people living outside. The team aims to engage people in health education, professional and peer support, and treatment for their medical and behavioral health conditions via a trauma-informed, antiracist, and harm reduction approach.
Background
CHS is the largest of 7 divisions in Public Health – Seattle & King County with over 500 employees and deliver a variety of health services through the programs, partnerships, and Public Health Centers they operate.We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and limited English proficiency. We are Mission-Critical employees who are dedicated to showing up and providing the best care under any circumstances.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit: http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.
Work Schedule
Monday-Thursday, between the hours of 7am-6pm, Friday hours are negotiable. This position is designated as hourly/non-exempt under the regulations of the Fair Labor Standards Act (FLSA), which means it is overtime eligible. You must receive prior approval from your supervisor before working any necessary overtime hours to meet your position responsibilities.
Work Location
Street Medicine Program Office – 7272 W Marginal Way S Seattle, WA 98108
Position Duties
- Provide support and remote patient registration to all field teams.
- Conduct insurance screenings and enrollment.
- Facilitate referrals and manage calls on the Street Medicine direct phone line.
- Maintain Access Navigator credentials.
- Serve as the lead for fleet operations for the Street Medicine Team.
- Maintain workflows for daily vehicle stocking, cleaning, and maintenance tasks.
- Under the guidance of the Operations Analyst, serve as an operations liaison and program consultant, aid in funder reporting, and facilitate ongoing check-ins with partner sites.
- Complete the revision of, update, and maintain the Street Medicine safety manual to ensure relevance and compliance with divisional, departmental, and funder policies.
- Facilitate internal safety committee meetings.
- Organize quarterly safety drills under guidance of Street Medicine leadership.
- Assist with purchasing and inventory management.
- Oversee scheduling and request float coverage as needed.
- Respond to unexpected team needs during clinic shifts.
- Other duties as assigned.
Minimum Qualifications
Our ideal candidate will demonstrate the following (Minimum Qualifications):
- Experience with patient registration and insurance screening and enrollment.
- Proven experience caring for, and ensuring maintenance of, vehicles outfitted for clinical use.
- Demonstrated experience directly supporting field based medical teams and their daily operations.
- Experience creating workflows and tools to support daily operations and/or team safety.
- Experience with inventory management.
- Experience supporting homeless services/homeless outreach teams.
- Familiarity with Street Medicine models and associated best practices.
- Experience with project management.
- Experience with Epic.
Other Qualifications
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
We welcome applications from all qualified applicants. We value diversity, diverse perspectives, life experience, and encourage people of all backgrounds to apply.
Application Process
The following items are required to be considered for this vacancy:
- NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).
Your application may be rejected as incomplete if you do not include the relevant information in your application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Contact
If you have questions or would like more information about the application process, please contact Falisha Forgash, HR Analyst at [email protected].
Union Membership
This position is not represented by a labor union.
Necessary Special Requirements
- The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
- The selected candidate must be able to provide proof of Basic Life Support (BLS)/CPR. (if applicable)
- The selected candidate must be able to pass a thorough background investigation and Pre-employment Physical, but findings may not necessarily disqualify an applicant for employment. (if applicable)
- For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Public Health – Seattle & King County relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health – Seattle & King County positions.
- When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
- If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
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Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
