Consumer Loan Specialist at Cornerstone CFCU

Position Summary: 

The primary function of the Consumer Loan Specialist is to assist members with consumer and home equity loan inquiries. This also includes closing/disbursement. In addition, this role will assist in opening new deposit account products.  

•  This position is part of the Friday and Saturday rotation schedules. 

 Essential Duties and Responsibilities: 

• Provide information in person, by telephone, or other means from members, dealers, insurance companies, etc. concerning consumer and home equity loan services or policies.
• Assist by interviewing the member, obtaining proper application documents, credit reports, proof of income, etc.
• Assist with all member follow up through processing of the loan file. This includes, but not limited to answering member questions as well as discussions, when needed, with our service providers.
• Assist with reviewing and discussing any credit problems that may need to be resolved prior to approval and communicating with members.
• Properly and professionally receive members, either by telephone or in person.
• Inform member of all additional information the credit union may need such as proof of collision insurance, proof of income, etc. 
• Preparation of closing loan documents
• Preparation and delivery of adverse actions and preapprovals
• Process loan disbursements/fundings electronically via DocuSign and Meridian Link or in person.  This position will also assist in making an appointment for members wishing for an in-person disbursement.
• Assist with post-closing loan follow-up as needed.
• Properly secure necessary collateral and process all loan packages in a manner that will result in the least liability for the credit union. 
• Assist the member toward the understanding of their financial history. 
• Process paid unsecured and secured notes. 
• Disburse all approved loans adhering to all policies and procedures established by CCFCU. 
• Responsible for following all compliance and regulatory requirements when rejecting a loan application. 
• Responsible for advising the member of the factors leading to the rejection of their loan request. 
• Review and evaluate VISA, Personal Loan Line of Credit, and Share draft Overdraft re-issues as needed. 
• Obtains HMDA/Data collection information
• Maintains up-to-date knowledge of computer enhancements. 
• Demonstrated ability to follow any instructions and perform other related duties as may be required by management.
• May be required to perform internal teller transactions and opening of accounts. 
• Trains other staff at management request. 
• Has thorough knowledge of products and services and educates members of their availability. 
• Adhere to safe work practices and procedures. 
• Be neat, punctual and professional in appearance and demeanor. 
• Always represent the best interests of the Credit Union in words and actions. 
• Complete all required training. 
• Other duties as assigned. 

Member Service: 

Has thorough knowledge of CCFCU products and services and educates members of their availability. Opens new accounts, to include but not limited to the following: 

• New membership accounts, trust and business accounts 
• Money Market transactions 
• IRA accounts, HSA’s and share certificates 
• Share Draft accounts 
• Debit Cards 
• Direct deposits and payroll deposit requests 
• Explains and educates members regarding Overdraft Privilege Program and maintains necessary paperwork per member request 
• Performs file maintenance on above items 

Required Knowledge, Skills and Abilities:

• Deep understanding of how a credit union functions, and the value it brings to its member’s and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
• Has a thorough knowledge of Credit Union Loan Policy and can discuss the various loan alternatives with the member. 
• Has a thorough knowledge of the documents required for each loan and has the skill to obtain the required information in a friendly and efficient manner. 
• Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and can discuss this with the member. 
• Has basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity. 
• Provides consistent high-quality and memorable service to our members. 
• Ability to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc. 
• Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members, and vendors. 
• Ability to problem solve and provide solutions to member issues. 
• Desire to build strong relationships with teammates, business partners and specialists through collaboration. 
• Self-motivated, confident, and ability to multitask effectively. 
• Must become a loan officer.

Confidentiality: 

Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.

Qualifications: 

• Associates degree or higher, preferred.
• 2 years experience in originating and/or processing Home Equity products or Consumer loan products
• 2-5 years financial services experience. Credit Union (preferred) or Bank.
• Experience with a Lending Origination Systems (LOS) preferred. Meridian Link preferred.
• Knowledge of Microsoft Office, including Word and Excel
• Bondable upon initial employment and continue to be bondable throughout term of employment. 

Physical Requirements: 

The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others. 

EOE Race/Sex/Vet/Disability

Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster

: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Cornerstone CFCU is committed to diversity, and values the ways in which we are different